Bartender

**Bartender**

**Part time - £8.60 to £11.44 per hour**

**Langstone Quays Resort - Hayling Island - PO11 0NQ**

**Primary Job Purpose**:
An exciting opportunity has arisen for a Bartender to join our Food & Beverage team. The successful Bartender & Server will be providing an excellent guest experience through exceptional service to all our guests, whilst maintaining a high standard and achieving the maximum revenue and guest satisfaction.

The position requires a flexible approach to a variety of shift patterns and includes morning shifts, late evening and weekend shifts. A minimum age of 18 is required due to bar work.

**About The Role**

**Roles and Responsibilities**:

- To provide a superior guest experience and maximise revenue by promoting and upselling from the Drinks Library
- Responsible for inputting to the point-of-sale system any food & beverage orders, accurately totalling, processing and collecting payments from guests to include, but not limited to, using the point-of-sale system.
- Good knowledge of Whiskey, Gins, cocktails, wine selection, wine service and Beer service and mix and garnish beverages according to recipe and portion control standards.
- Maintain the bar area and outside areas to a high standard
- Ensure you are visible and available to guests at all times
- To ensure that the bar is fully stocked, clean and tidy at all times.
- To establish a rapport with guests to build loyal and satisfied customers and advise Management/Supervisor of any guest complaints promptly.
- To determine whether individuals have proper identification and serve alcoholic beverages to guests in accordance with statutory and company laws and regulations.
- Maintaining and monitoring, hygiene standards and practices
- Support in the preparation for service, including, cleaning and maintaining glassware and China
- Checking layouts and preparation of tables including room service duties
- Maximise the service opportunities for guests to ensure return visits
- Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
- Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and card payments and end of shift cashing up.
- Be aware of and follow all Health and Safety procedures

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

**Key Skills**
- Previous experience within hospitality or similar customer service role is desirable
- Confident and approachable
- Good verbal and written communication
- Good attention to detail
- Good team work and can work well alone
- Calm under pressure during busy periods
- Excellent selling and customer service skills
- Can use own initiative and problem solve
- ** Resilience and calm attitude when dealing with face-to-face complaints**

**All staff Key Performance Measures**

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
- To focus on the guest experience at all times and continually strive to delight time after time
- To see each guest as part of a long-term relationship not a onetime event
- To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
- To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
- To encourage our team to contribute to excellent working conditions for all
- To gain a reputation for delivering financial performance and being consumed and enthralled about business.

**Benefits**

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

- Discounts across the resort, including family and friends
- Free onsite parking
- Progression and career development opportunities.
- Pension Scheme
- Free staff meals
- Free gym membership
- Access to wellness programmes
- Share of Resort’s service charges on monthly basis
- Extra days holiday after 2 years
**Skills required**

High standards of presentation and organisation
- Great attention to detail
- Excellent written and verbal communication skills
- Flexible approach to work
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Able to follow instruction.
**Attitude required**

Confident and respectful
- Friendly, charming and informative
- Passionate about Customer Service
- Positive can-do attitude
- High standard of personal appearance
- Respectful
- Conscientious
- Approachable and supportive

**Required Criteria**
- GCSE English grade C /4 or above
- GCSE Maths grade C/4 or above
- Customer-service experience.

**Desired Criter