Prescription Administrator

**Prescription Administrator**

**Job description**

**Job responsibilities**

Our Prescription Administrator is responsible for delivering a professional, safe, and efficient prescription service to our patients and the wider clinical and reception teams. You will be responsible for the accurate and timely processing of prescription requests for the practice population, liaising effectively with all relevant personnel. You will resolve prescription queries using the relevant protocol.

Duties can include but are not limited to, the processing of repeat prescriptions in electronic and hard copy format, including online requests. Other day-to-day duties include providing excellent telephone advisory service to external customers (eg: dealing with specific medication related queries).

As a result, you will be responsible for maintaining appropriate clinical knowledge as required for the role.

**About us**

We are a friendly and supportive GMS practice in Salford.

We have a patient list size of 19,500 across 2 sites.

We are a forward-thinking practice providing high quality patient care.

We are a training practice and consist of 6 GP Partners and 6 salaried GPs in addition to 6 nurses, GP trainees, and ARRS staff. Staff are hard-working whilst also maintaining a positive and supportive environment to work in.

We are part of Salford South East PCN.

**Main duties of the job**
- To ensure repeat medication is issued in line with the protocols that are already in place and ensure that any queries raised are dealt with quickly and correctly.
- To promote and implement electronic repeat dispensing in appropriate patients; to promote online ordering of prescriptions.
- Assist the pharmacist/pharmacist technician with administration and source alternative medication where supply issues arise.
- Liaise with patients and Clinician's regarding medication queries.
- Ensure medication reviews are arranged by maintaining an accurate recall system.
- Effectively liaise with external services i.e. district nurses to ensure medications are arranged for housebound patients.
- Update patient records as appropriate.
- Record and report significant events accurately and appropriately, informing the Lead GP Partner immediately following internal reporting procedures.
- Act upon compliance issues, liaising with the appropriate clinician.
- Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives.
- Expedite urgent prescriptions to help ensure a safe and responsive service for our patients.
- Liaise with external Pharmacy services and patients as necessary to resolve queries.
- Build good working relationships with local Pharmacies to help enable our prescription service.
- Support the practice clinical pharmacist as required.

Experience working as a Prescription Administrator, Medical Receptionist or Dispenser would be beneficial but not essential.

**Person Specification**

**Personal Qualities and Attributes**

**Essential**
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to work without direct supervision and determine own workload priorities and those of others in the team.
- Ability to use own judgement, resourcefulness and common sense.
- Pleasant and articulate.
- Able to work under pressure.
- Ability to multi-task, especially under pressure
- Ability to stay calm under all circumstances.
- Able to work in a constantly changing environment.

**Skills and Abilities**

**Essential**
- Excellent communication and interpersonal skills
- Good personal organisation
- Good keyboard and computer skills
- Excellent customer relationships
- Thoroughness and Accuracy
- Ability to support members of the team when required.

**Desirable**
- Ability to use Microsoft programmes (especially MS Word and MS Excel)

**Experience**

**Essential**
- Experience of using EMIS Web
- Demonstrable experience of working in a public environment
- Demonstrable experience of working with an integrated multi-skilled team
- Demonstrable experience of working as part of a team

**Desirable**
- Experience of working in Primary Care/Pharmacy
- Experience of Docman
- Understanding and experience of Primary Care planning and management
- Experience of prescription processes

**Confidentiality**
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be rega