IT Support Engineer Apprentice

3 weeks ago

Hull, United Kingdom QA Ltd Full time

**Employer description**:
Newland School for Girls is part of the Thrive Co-operative Learning Trust (formerly the Yorkshire and the Humber Co-operative Learning Trust - YHCLT) was established in 2016 and now includes 7 primary and 2 secondary schools.

Underpinned by an underlying ethical approach to leadership, which has the capacity to inspire students and staff, and bring rapid and sustained improvement for the benefit of the communities that we live and work in.

**Overview**:
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

**Responsibilities: [will be to:]**
- Promote and safeguard the welfare of children and young people.
- Ensure dedicated IT areas are ready for use each day. To carry out daily checks and replace damaged hardware as required.
- Check and maintain stocks of IT consumables.
- Maintain an accurate and complete asset register of all IT services assets and completing audits against the asset registers in line with the Trust’s procedures.
- Provide IT support to staff and pupils when required. This could involve class support or responding to an IT support ticket.
- Assist in providing technical support for staff presentations including setting up equipment and recording performances.
- Proactively check and report faults for all Academy reprographics equipment including satellite photocopiers around the Academy to the relevant 3rd party.
- Support the Academy Admin team to replenish stocks of paper for all Academy photocopiers when required. To proactively check that paper stocks are also maintained.
- Manage the booking and delivery of IT related equipment.
- Create and issue new user login accounts for the Academy network and 3rd party services such as Doddle and Renaissance Learning.
- Perform password resets as required for all Academy users.
- Assist Senior Engineers when setting up new IT equipment or software.
- Create staff and pupil ID cards when required and set up access to the Academy Cashless Catering system.
- Escalate technical issues to a Senior Engineer when required, providing clear notes explaining the issue.
- Demonstrate an active commitment to on-going professional development.
- Undertake any other relevant duties as may reasonably be requested by the Trust.

**What we are looking for**:
**Desirable skills:**
- Ability to provide support and advise to users on a wide variety of ICT hardware
- Ability to provide support and advise to users on a wide variety of software and related equipment
- Ability to multi-task, and perform actions requiring a sustained level of concentration whilst dealing with a high level of interruptions is also essential
- Must be able to explain instructions or technical difficulties in a clear manner

**Personal qualities**:

- Motivation to work with children and young people
- Ability to form and maintain appropriate relationships and personal boundaries with children and young people
- Ability to work part of a larger team
- Ability to form and maintain appropriate professional relationships with staff and other school partners

**Entry requirements**:
The entry requirements for this programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Benefits**:

- Great opportunity to work for a well reputable trust.
- Opportunities to develop, room for progression and training opportunities available.
- Good holidays also

**Future prospects**:
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

**Important Information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

TNPRIORITY

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