Service Design Technical Lead

4 days ago


Malmesbury, United Kingdom Dyson Full time

DFS - Technical lead (Pre TS)

Reports to: Service Design Manager

Location: UK

Overview

The Service Design Team has the opportunity of early engagement within product development and therefore to directly impact on the experience of customers regarding the effectiveness of the Dyson Service Proposition. The scope of the role is to ensure that early proposed and agreed Serviceability principles of product design are adhered to by controlling architecture changes and assembly integration through milestone process up to design freeze (TS) This role focuses on Design for Serviceability (DFS) and provides key expertise working with Design, Quality and Manufacturing teams to enhance the serviceability level of Dyson products always balancing cost and customer satisfaction as principle elements of all available optional solutions.

Day to day

The Technical lead will be required to make tangible contributions to the following:

- Champion DFS and contribute to define and implement Serviceability Requirements into Product Design.
- Seek opportunities in Sustainability with a long term view for product life cycle
- Prepare Business cases to support proposed Serviceability requirements to ensure clear visibility of rationale by wider business.
- Closely collaborate with Markets to optimise on service (repair/refurb) procedures through proposed Service Requirements.
- Champion shortest path to Customer resolution.
- Create and update documentation packs in readiness to TS handover.
- Clearly communicate/share projects status as per agreed process.
- Closely collaborate and support post TS team in realisation of any equipment and infrastructure piece developed in line with any given Service Strategy.
- Contribute to FMEA forums and technical analysis with Engineering, Manufacturing and Quality teams, to ensure overall Service strategy is met by developing correct repair procedures.

Experience & skills required:

- Proven experience in manufacturing, quality, design and reliability is essential
- You will currently working for an organisation where improving Customer Satisfaction is fundamental to long term strategy
- Knowledge and understanding of customer product design and customer experience is essential
- Motivated and innovative in finding viable solutions to meet deliverables any given timeline
- Product applied mechanical/electrical/software qualifications essential
- Product connectivity infrastructure knowledge preferred
- Effective team player with strong interpersonal skills and ability to influence stakeholders across global organization to drive change
- Ability to multi-task and successfully balance multiple deliverables
- Ability to review new engineering designs and provide feedback for serviceability enhancements
- Prior experience in developing, optimizing, and documenting technical procedures.

**Interview guidance**:


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