Data Manager Cx

2 weeks ago

London, United Kingdom Experis LTD Full time

**Data Manager (CX)**

**Hybrid**

**Permanent**

**Competitive Salary and Benefits Dependent on Experience**

DS Smith are a global leader in sustainable packaging and are building a revolutionary CX team for which they are looking for a Data Manager to completely redefine how they manage they interact and engage with customers throughout their end-to-end journey.Your role would be to work with customer data to map the data quality and devise a strategy to improve the quality and availability across the organisation. You will create organisational access to reliable customer operational, interaction, perception andbehavioural/sales data. The data will be used for identifying opportunities and deliver superior customer experiences. This role would be perfect for someone with experience of managing data strategy within a CX environment.

You will be joining the team tasked with designing, developing and delivering customer experiences that will redefine packaging for a changing world. You would be joining a FTSE 100 leading provider of sustainable packaging solutions worldwide, operatingin more than 30 different countries and employing over 30,000 people. DS Smith has several programmes that will be delivered over the next 3+ years to support an ambitious agenda and CX global strategy will be at the centre of delivering regional benefitsfor the business. You will be a part of defining the global CX strategy for the business and be hands-on in implementing this in overseas customer markets.

**What will you be doing?**
- Be the CX customer data steward and be comfortable in assembling large, complex data sets in tactical tools or in more strategic enterprise tool (may need to rely on other teams, function, or IT to get data).
- Manage data quality topics and identify and gaps. Utilise data skills to improve quality and understanding in order to support the CX team objectives e.g., outputs could be specific plans of actions to be taken to improve quality or explain gaps in datafor the purposes data is to be used for.
- Build a customer data framework to provide guidance and guard rails on how we can govern data to drive consistency, quality and support decision making. Framework could include distinct data use cases from a CX perspective to illustrate the business purposethat can influence the CX customer data approach.
- Identify, design /or influence change to internal process for improvements: automating manual processes where possible, optimizing data delivery, influencing or supporting any re-designing of existing data infrastructure (may be led by others or be partof a project team).

**What are we looking for?**
- BSc/MSc or relevant work experience in Data Science, Computer Science, Information Systems, Business Administration or Analytics related field.
- Experience with business reporting tools like Cognos / PowerBI / Tableau
- Process mapping (Signavio tool or similar BPMN tool a plus)

**Company Values**

DS Smith has around 30,000 talented individuals working across three Continents - from China to North America - and they are growing every day. Together they are working to build a more sustainable world. To make that possible, they are creating a cultureof inclusion, where everyone is respected and valued - and where everyone has a voice and can thrive.

Sustainability sits at the heart of DS Smith's business model and is core to their Purpose of Redefining Packaging for a Changing World'. They are already keeping valuable resources in use, designing waste out of customer supply chains and protecting naturalresources too.

Their aim is simple: to make the packaging industry more sustainable. They believe corrugated packaging is a sustainable alternative to problem plastics, and their entire business is built on the circular model.

  • CX Performance Manager

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom DS Smith Full time

    Permanent, full time About us DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, and we are committed to leading the transition to the circular economy, while delivering more circular...

  • CX Lead

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom SQLI UK Full time

    Job DescriptionSQLI UK & ME is seeking an experienced and results-driven CX Lead / Account Director with expertise in Customer Experience (CX) to lead and manage our CX-focused client projects and accounts. The CX Lead will be responsible for building and maintaining strong client relationships, ensuring client satisfaction, and creating and managing CX...

  • CX Lead

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom SQLI Full time

    About SQLI SQLI UK & ME SQLI UK & ME is a leading digital commerce & services company that specialises in providing exceptional digital experiences to businesses across the United Kingdom and the Middle East. We are dedicated to helping our clients thrive in the digital age by offering innovative solutions in e-commerce, digital marketing, and...

  • Junior Cx Designer

    2 days ago

    London, United Kingdom ITECCO Full time

    **Job Title**:Junior CX Designer **Location**:Remote **Salary**:£30,000 - £38,000 Ready for your next adventure? One of the most exciting digital agencies are looking for a**Junior CX Designer**to join their team on a remote basis. You will be working on **eCommerce projects** for reputable brands across the globe. You will be shadowing their creative...

  • CX Lead

    3 weeks ago

    London, United Kingdom SQLI Full time

    SQLI UK & ME SQLI UK & ME is a leading digital commerce & services company that specialises in providing exceptional digital experiences to businesses across the United Kingdom and the Middle East. We are dedicated to helping our clients thrive in the digital age by offering innovative solutions in e-commerce, digital marketing, and technology consulting. ...

  • CX Lead

    Found in: Whatjobs ES C2 - 7 days ago

    London, United Kingdom SQLI Full time

    SQLI UK & ME SQLI UK & ME is a leading digital commerce & services company that specialises in providing exceptional digital experiences to businesses across the United Kingdom and the Middle East. We are dedicated to helping our clients thrive in the digital age by offering innovative solutions in e-commerce, digital marketing, and technology consulting.Job...

  • CX Lead

    Found in: Jooble UK C2 - 3 weeks ago

    London, United Kingdom SQLI Full time

    SQLI UK & ME SQLI UK & ME is a leading digital commerce & services company that specialises in providing exceptional digital experiences to businesses across the United Kingdom and the Middle East. We are dedicated to helping our clients thrive in the digital age by offering innovative solutions in e-commerce, digital marketing, and technology consulting. ...

  • CX Lead

    3 weeks ago

    London, United Kingdom SQLI Full time

    Job Description SQLI UK & ME SQLI UK & ME is a leading digital commerce & services company that specialises in providing exceptional digital experiences to businesses across the United Kingdom and the Middle East. We are dedicated to helping our clients thrive in the digital age by offering innovative solutions in e-commerce, digital marketing, and...

  • CX Lead

    Found in: Talent UK 2A C2 - 3 weeks ago

    London, United Kingdom SQLI Full time

    SQLI UK & MESQLI UK & ME is a leading digital commerce & services company that specialises in providing exceptional digital experiences to businesses across the United Kingdom and the Middle East. We are dedicated to helping our clients thrive in the digital age by offering innovative solutions in e-commerce, digital marketing, and technology consulting.Job...

  • CX Lead

    Found in: Appcast UK C C2 - 2 weeks ago

    London, United Kingdom SQLI Full time

    SQLI UK & MESQLI UK & ME is a leading digital commerce & services company that specialises in providing exceptional digital experiences to businesses across the United Kingdom and the Middle East. We are dedicated to helping our clients thrive in the digital age by offering innovative solutions in e-commerce, digital marketing, and technology consulting.Job...

  • CX Lead

    Found in: Appcast UK C2 - 2 weeks ago

    London, United Kingdom SQLI Full time

    SQLI UK & MESQLI UK & ME is a leading digital commerce & services company that specialises in providing exceptional digital experiences to businesses across the United Kingdom and the Middle East. We are dedicated to helping our clients thrive in the digital age by offering innovative solutions in e-commerce, digital marketing, and technology consulting.Job...

  • CX Lead

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    London, United Kingdom SQLI Full time

    SQLI UK & MESQLI UK & ME is a leading digital commerce & services company that specialises in providing exceptional digital experiences to businesses across the United Kingdom and the Middle East. We are dedicated to helping our clients thrive in the digital age by offering innovative solutions in e-commerce, digital marketing, and technology consulting.Job...

  • Cx Service Designer

    5 days ago

    London, United Kingdom Synapri Full time

    **CX Service Designer** **Location: Central London, 2/3x a week.** **£90,000** Synapri are recruiting for an exciting Technology start up. Specialising in the Energy Sector and the drive for NetZero they deliver Data Centric solutions for some of the most energy-intensive businesses globally. **Experience working within a Start-up Environment is highly...

  • Senior CRM Cx Associate, Cix Emea

    3 days ago

    London, United Kingdom Ralph Lauren Full time

    Ref #: W147155 Department: Marketing City: London State/Province: London Country: United Kingdom Pay Range Max Pay Range Min Company Description - Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For...

  • Senior CRM CX Associate, CIX EMEA

    Found in: Talent UK C2 - 2 days ago

    London, United Kingdom Ralph Lauren Full time

    Position Overview The Senior CX Associate, EMEA CIX is responsible for the development, optimization and roll-out of strategic, cross-channel Lifecycle programs and Retention initiatives driving customer engagement, loyalty, and lifetime value. Working alongside the Senior CX Manager, Data Analysts, Customer Insights and CRM Agency, this role will drive...

  • Cx Lead

    7 days ago

    London, United Kingdom Aspire Full time

    **£70-80K** **Hybrid Role (2-3 days working in-office)** **There is 1 role avilable and you may be based in either the London OR Glasgow office.** **CX LEAD** **Amazing Benefits!** **Opportunities to grow and progress your career** **THE ROLE**: We are looking for a lead to join our CX practice. They will independently take on projects across our...

  • Data Manager

    3 weeks ago

    London, United Kingdom Resource on Demand Full time

    We are seeking a talented and experienced Data Manager specialising in Master Data Management (MDM) and data governance to join our client, who are a global leader in the Salesforce ecosystem. As a Salesforce customer with a global presence, they are dedicated to harnessing the power of data to drive business success and transformation. The successful...

  • SAP CX Marketing Consultant

    Found in: Talent UK 2A C2 - 2 weeks ago

    London, United Kingdom Stott and May Full time

    SAP CX Marketing Consultant (SAP CX, Hybris E - Commerce or Emarsys or CDP)We are seeking an experienced SAP CX Marketing Consultant as part of an agile cross-functional team, you will provide functional configuration experience to deliver a range of projects and improvement initiatives using the latest technologies, practices, and processes.As a SAP CX...

  • SAP CX Marketing Consultant

    2 weeks ago

    London, United Kingdom Stott and May Full time

    SAP CX Marketing Consultant (SAP CX, Hybris E - Commerce or Emarsys or CDP) We are seeking an experienced SAP CX Marketing Consultant as part of an agile cross-functional team, you will provide functional configuration experience to deliver a range of projects and improvement initiatives using the latest technologies, practices, and processes. As a SAP CX...

  • SAP CX Marketing Consultant

    Found in: Jooble UK C2 - 2 weeks ago

    London, United Kingdom Stott and May Full time

    SAP CX Marketing Consultant (SAP CX, Hybris E - Commerce or Emarsys or CDP) We are seeking an experienced SAP CX Marketing Consultant as part of an agile cross-functional team, you will provide functional configuration experience to deliver a range of projects and improvement initiatives using the latest technologies, practices, and processes. As a SAP CX...