IT Service Desk Apprentice

2 weeks ago


Birmingham, United Kingdom The NEC Group Full time

The NEC Group is the UK’s leading live events business operating in exhibitions, conferences, music, sports, family entertainment and hospitality.

We Bring Live to Life, creating destinations of the future, helping customers make every moment count. From world leaders, rock and pop loyalty, to hosting some of the globe’s most well known brands, the UK’s leading venue management business the NEC Group, welcomes millions of people through the doors of five of the UK’s most iconic venues.

Working as a member of the Group IT team, you will contribute to the management of all incidents and requests including the initial logging and recovery of these records within the Service Level Agreement and to the satisfaction of the Customer together with administrative duties as required. To deliver a high quality service to our customers in line with the overall aims and objectives of IT Services.

The daily duties of this role will include:

- Logging all relevant incidents or requests from different sources
- Classifying, categorising and prioritising all incoming items
- Accurately recording all details
- Resolving issues where possible or escalating to 3rd line support teams
- Managing a personal queue within the IT ticketing system
- Fulfilling IT service requests
- Setting up new users
- Assisting with deskside support
- Preparing new hardware
- Raising purchase orders for new items
- Completing day to day administration

The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, colour, age, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. NEC Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home within the NEC Group.



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