Data Subject Associate

6 months ago

Bournemouth, United Kingdom LV= Life & Pensions Full time

**About the Role**

We’re recruiting for a self-motivated individual, with a keen eye for detail, to join us as a Data Subject Associate at LV=.

You’ll become an integral part of an important team, helping to coordinate, investigate and respond to Data Subject Access Requests (DSARs) and other GDPR-related enquiries (in accordance with UK regulations). You’ll navigate conflicting client demands effectively and maintain the highest degree of confidentiality and professionalism. Prior experience of using Office IT systems, offering support on a GDPR programme and processing DSARs are all desirable, but not essential, as training will be provided.

**About You**
- Have solid technical knowledge of the UK GDPR legislation and Data Protection Act 2018
- Demonstrate an understanding of how to handle the DSAR process, to ensure a smooth customer experience
- Have gained experience in handling the collation of information in line with the Data Protection Act and ICO guidelines
- Possess superb attention to detail and accurate data entry skills
- Always maintain confidentiality, trust and credibility
- Be an excellent communicator, with both verbal and written communication skills
- Have the ability to recognise vulnerable customers
- Work independently without continuous supervision, but be a strong team player
- Exhibit great organisational skills
- Possess good working knowledge of Microsoft Outlook, Excel, Word and Adobe
- Be pro-active, with a can-do attitude and flexible working style.

**Key Responsibilities**

Your day-to-day duties will include
- Effectively managing your own caseload of DSAR and GDPR requests, in accordance with business policies
- Liaising with relevant business areas to clearly advise what information is to be collated and processed for the DSAR
- Identifying and escalating concerns or breaches to the Data Protection Office (DPO)
- Ensuring a secure environment for transporting data requests, reducing risk of breaches through interaction with Information Security and DPGO teams
- Supporting staff in other business areas on DSAR recognition, handling and regulations
- Supporting the Data Protection Office when requested
- Managing key stakeholders with MI and other information
- Building relationships with internal stakeholders (CAEXP, Sales Distribution, Product etc.)
- Managing requests throughout the DSAR case registry ensuring the storage, arrangement and indexing of the completed DSAR work is retained in compliance with data protection legislation

**Why Work for Us**

**Go on, bring your true self to LV=.**

**Rewards and Benefits**

This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers, and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, which includes:

- 24 days' holiday - which increases after two years’ service to 26 days
- The opportunity to buy or sell up to five days’ holiday
- An annual bonus scheme based on company and personal performance
- Cycle to work scheme
- A competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% (please click here to read more about it)
- You’ll receive up to 20% discount on our life products for you and your immediate family
- Free parking is available on-site, offered on a first come first served basis
- Access to a fantastic coffee lounge where you can relax, socialise, and enjoy a delicious drink and snack
- Free tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk
- Access to our games room for fun and team-building
- Free book-swap scheme for you to find what you love, whether it's a thrilling tale or romantic novel
- Access to on-site Mental Health first aiders and our free, 24-hour employee EAP helpline

Why not follow us on Glassdoor and take the opportunity to see real reviews of what it’s like to work here.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,500.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bournemouth: reliably commute or plan to relocate before starting work (required)

**Experience**:

- GDPR: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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