Doorperson & Valet - Knightsbridge, London Sw1

2 months ago

London, United Kingdom PMR Full time

Working hours: 4 on, 4 off; 10am - 10pm

**The Role**
- The Doorkeeper/Valet is the very first member of staff that residents and their guests meet upon arrival.
- You will be responsible for welcoming and assisting residents and their guests, as well as parking/retrieving residents' cars.
- You must do this with the highest level of efficiency and competence, while building a professional rapport with the residents.
- You will also prioritise the safety and security requirements of the building, its residents, and guests, being alert to any potential security risks.
- Working alongside the Building Team, you will ensure the multiple service elements operate effectively to create a seamless one-team approach.
- You will focus on building loyalty through proactive communications, setting and managing expectations and delivering results.
- Greet everyone with a professional and sincere warm welcome, ensure a seamless transition into the reception
- Maintain impeccable standards of welcoming service, holding doors for guests, assisting with their luggage, calling for taxis and assisting with directions.
- Deliver and retrieve resident cars from the car park and drive to the front entrance upon requests, solely operating the car stacker.
- Ensure all resident car keys are stored safely in the relevant safe or dropped back to their apartment if required.
- Deliver unparalleled level of service in an intuitive and bespoke manner and be an ambassador.

**Requirements**:

- Fluent in English.
- Strong communication and customer service skills.
- Must be assertive, show initiative and have a very keen eye for detail.
- Previous experience as a Doorkeeper or Valet within a luxury fast paced environment.
- Full clean UK (or EU) driving licence minimum 3 years.

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