Day Doorperson/valet

2 weeks ago

London, United Kingdom Rhodium Full time

The Doorkeeper/Valet is the very first member of staff that residents and their guests meet upon arrival at Knightsbridge Gardens.

You will be responsible for welcoming and assisting residents and their guests at Knightsbridge Gardens, as well as parking/retrieving residents' cars. You must do this with the highest level of efficiency and competence, while building a professional rapport with the residents. You will also prioritise the safety and security requirements of the building, its residents, and guests, being alert to any potential security risks.

Working alongside the Building Team, you will ensure the multiple service elements operate effectively to create a seamless one-team approach. You will focus on building loyalty through proactive communications, setting and managing expectations and delivering results. You will be an ambassador for the brand and the development.
- Greet everyone with a professional and sincere warm welcome, ensure a seamless transition into the reception
- Maintain impeccable standards of welcoming service, holding doors for guests, assisting with their luggage, calling for taxis and assisting with directions.
- Deliver and retrieve resident cars from the car park and drive to the front entrance upon requests, solely operating the car stacker.
- Ensure all resident car keys are stored safely in the relevant safe or dropped back to their apartment if required.
- Deliver unparalleled level of service in an intuitive and bespoke manner and be an ambassador for Knightsbridge Gardens.
- Take & provide residents and guests with umbrellas.
- Answers questions & assist clients with reasonable requests.
- Ensure all residents receive fast, efficient, and friendly service.
- Ability to communicate high end quality service and deliver bespoke service.
- Ability to work independently as well as to build and develop positive working relationships with residents and the team.
- Maintain the cleanliness of the entrance, ensuring it is kept neat and tidy at all times.
- Work alongside the concierge team and ensure constant updates on the residents and estate are communicated to ensure smooth running of the daily operations
- Assist with incoming and outgoing deliveries and directing arrivals where necessary.
- Follow the Valet Parking procedures at all times.
- Being alert and aware, with security of the building being a constant consideration, and alerting the team of any suspicious activity.

**Requirements**:

- Fluent in English.
- Strong communication and customer service skills.
- Must be assertive, show initiative and have a very keen eye for detail.
- Previous experience as a Doorkeeper or Valet within a luxury fast paced environment.
- Previous experience in a security trained role.
- Attentive and proactive.
- Passionate about delivering service excellence.
- Full clean UK driving licence minimum 3 years.
- Service driven, understand the importance of going the 'extra mile'.
- Experience dealing with UHNWIs.
- Good knowledge of the central London area and surrounding local area
- Wear correct uniform at all times and maintain impeccable standards of appearance, personal hygiene, behaviour and discipline.
- Eligible to work in the UK

**About Rhodium**

Rhodium was established to solely focus on the new build super prime residential market in London. Identifying a gap in the property management industry, Rhodium has created a unique business model not based on scale which provides a level of continuity and focus for each scheme we manage. Part owned by the Monaco Royal Family, Rhodium have a completely unique understanding of the ultra-high net worth individual, how they live and operate within their homes.

Rhodium has a contracted portfolio of £11bn across forty schemes and is involved with some of London's most prestigious developments and clients. Every scheme we manage has been individually selected to complement our brand and ensure we only manage developments of the highest calibre. Discretion, integrity, and transparency are at the heart of our entire organisation.

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