Telephony Specialist

4 weeks ago

Leeds, United Kingdom 1st Locate Uk Ltd Full time

**Telephony Specialist**

First Locate has been in business as a leading Debt Management business for over two decades. Our mission is simple:
“Helping our clients’ efficiently manage their customers by providing high quality investigative and debt recovery specialists who deliver innovative and market-leading services”

Our mission is underwritten by our core values. We expect all our existing and potential new employees to live and breathe our values to help contribute to our company success and your own personal success.

**Core Values**
- Respect
- Accountability
- Courage
- Resilience

We have three sites. Leeds - Millennium Square fabulous for the bars and restaurants and socialising after work. Our main Leeds site is Colton which is 4 miles to the east of Leeds city centre and is close to the A63 dual carriageway and M1 motorway. Our seaside offices are in the historic town of Scarborough with its beautiful beaches and its castle perched high on the cliffs.

**Why choose First Locate?**

As an “Investor in people” employer, your wellbeing is our top priority. Including perks such as.
- Refer a friend incentive
- Monthly team incentives
- Employee of the month rewards
- Extra mile awards
- Employee contribution pension
- Quarterly bonus scheme - Performance related
- 21 days holiday, which increases with length of service + 8 Bank Holidays
- On-site ACCPH accredited councillor
- Simply Health Rewards Package - Cash back on Optical, Dental, Physiotherapy, Prescription charges and much more. This also includes My Wellbeing Service where you can speak to a GP, Counselling Service, discounted Gym Membership and much more.
- Onsite Car Parking

The Roles and Responsibilities of a Telephony Specialist
- Onboarding new clients onto Genius
- Help Desk Management (JIRA) Telephony Faults
- Actioning enhancement/changes to existing Telephony
- Owner of all legacy/existing telephony lines, clearly documented
- System Setup (Campaigns) for Pilots
- Building Dashboards for Operational Configuration
- Reporting Changes (Clearly Documented and Ticket Raised, Approved by Senior Operations Managers.

As part of our commitment to information security and our ISO 27001 accreditation, please note that upon acceptance of an employment, you will undergo pre-employment checks including criminal record (DBS), employment & references as well as verification of Right to Work in the UK”

Contact: Gabriella Floris

Landline: 01723 861 836

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 35 per week

**Salary**: From £22,000.00 per year

**Benefits**:

- Casual dress
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus

Work Location: In person

  • Customer Support Specialist

    2 months ago

    Leeds, United Kingdom Solera Full time

    **Customer Support Specialist** **Who We Are** Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property...

  • Customer Support Specialist

    4 days ago

    Leeds, Leeds, United Kingdom Solera Full time

    Customer Support SpecialistWho We AreSolera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value chain....

  • Administrator- Recruitment

    1 week ago

    Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyA large PLC Recruitment Company based in Leeds City Centre have a permanent vacancy for an Administrator.Your new roleWe have an opportunity available for an Office Administrator based in Leeds, supporting the West and North Yorkshire offices. This is a rewarding and varied support role, where your work contributes to our success in placing...

  • Customer Support Specialist

    4 weeks ago

    Leeds, United Kingdom Solera, Inc. Full time

    The RolenSolera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc.What You’ll...

  • Customer Support Specialist

    3 weeks ago

    Leeds, United Kingdom Solera, Inc. Full time

    The RolenSolera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc.What You’ll...

  • Customer Support Specialist

    5 days ago

    Leeds, Leeds, United Kingdom Solera, Inc. Full time

    The RolenSolera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc.What You'll...

  • Administrator- Recruitment

    4 days ago

    Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyA large PLC Recruitment Company based in Leeds City Centre have a permanent vacancy for an Administrator.Your new roleWe have an opportunity available for an Office Administrator based in Leeds, supporting the West and North Yorkshire offices. This is a rewarding and varied support role, where your work contributes to our success in placing...

  • Customer Support Specialist

    3 weeks ago

    Leeds, United Kingdom Solera, Inc. Full time

    The Role Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. Are you the...

  • Customer Support Specialist

    7 days ago

    Leeds, United Kingdom Solera, Inc. Full time

    The Role Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. Are you the...

  • Customer Support Specialist

    1 month ago

    Leeds, United Kingdom Solera, Inc. Full time

    The RoleIs this your next job Read the full description below to find out, and do not hesitate to make an application.Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not...

  • Technical Support Specialist

    2 months ago

    Leeds, United Kingdom Solera Full time

    **Product Support Representative, **_**Leeds, UK, P1**_ **Who We Are** Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the...

  • Customer Support Specialist

    4 weeks ago

    Leeds, United Kingdom Solera, Inc. Full time

    The RoleIs this your next job Read the full description below to find out, and do not hesitate to make an application.Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not...

  • Customer Support Specialist

    4 weeks ago

    Leeds, United Kingdom Solera, Inc. Full time

    The RoleSolera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc.What You’ll...

  • Customer Support Specialist

    2 months ago

    Leeds, United Kingdom Solera, Inc. Full time

    The RoleSolera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc.What You’ll...

  • Customer Support Specialist

    2 months ago

    Leeds, United Kingdom Solera, Inc. Full time

    The RoleSolera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc.What You’ll...

  • Customer Support Specialist

    2 months ago

    Leeds, United Kingdom Solera, Inc. Full time

    The Role Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. What You’ll...

  • Customer Support Specialist

    3 weeks ago

    Leeds, United Kingdom Solera, Inc. Full time

    The Role Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. Are you the...

  • Customer Support Specialist

    3 weeks ago

    Leeds, United Kingdom Solera, Inc. Full time

    The RoleSolera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc.Are you the right...

  • Customer Support Specialist

    4 weeks ago

    Leeds, United Kingdom Solera, Inc. Full time

    The RoleSolera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc.Are you the right...

  • Customer Support Specialist

    2 months ago

    Leeds, United Kingdom Solera, Inc. Full time

    The Role Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. What You’ll...