Customer Support Specialist

4 weeks ago


Leeds, United Kingdom Solera, Inc. Full time

The Role Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. Are you the right applicant for this opportunity Find out by reading through the role overview below. What You’ll Do

  • Trouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channels
  • Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets
  • Communicate clearly and effectively both internally and externally
  • Accurately record all customer contact and outcomes within designated software
  • Escalate calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements
  • At all times adhere to the working processes and procedures for the department and of Solera
  • Contribute to and maintain knowledge base articles and documents
  • Take responsibility for all duties relating to compliance procedures, especially data security
Job Specific Qualifications:
  • At least 1-2 years’ experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact center
  • Experience of working in a technical or software support capacity would be ideal
  • Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys)
  • IT qualifications/degree educated would be an advantage but are not essential
  • Analytical and naturally inquisitive with good questioning skills and good attention to detail
  • Able to communicate well and build rapport with people at various levels of a business
  • A desire to go the extra mile for customers and take personal responsibility for resolving issues
  • Fluent language skills in the relevant location and a high level of English. Additional language is a plus
  • High learning agility and ability to apply knowledge learned
  • Automotive and/or insurance experience is beneficial but not essential
  • Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys)
  • IT qualifications/degree educated would be an advantage but are not essential
  • Analytical and naturally inquisitive with good questioning skills and good attention to detail
  • Able to communicate well and build rapport with people at various levels of a business
  • A desire to go the extra mile for customers and take personal responsibility for resolving issues
  • Additional language is a plus
  • High learning agility and ability to apply knowledge learned
  • Automotive and/or insurance experience is beneficial but not essential


  • Leeds, Leeds, United Kingdom CLD Recruitment (Leeds) Ltd Full time

    Customer Support SpecialistSouth LeedsSalary up to £27,000 DOEMy client a manufacturing company based in South Leeds are seeking a Customer Support Specialist to expand the Customer Support Team.Duties of Customer Support Specialist: Promote and drive a high class customer service experience to both internal and external customers Process sales orders in a...


  • Leeds, United Kingdom CLD Recruitment Full time

    My client a manufacturing company based in South Leeds are seeking a Customer Support Specialist to expand the Customer Support Team. Duties of Customer Support Specialist: - Promote and drive a high class customer service experience to both internal and external customers - Process sales orders in a timely and accurate manner - Identify and action...


  • Leeds, United Kingdom ARC Building Solutions Ltd Full time

    We are currently recruiting for a Customer Support Specialist to expand the Customer Support Team. You will be part of the team responsible for the sales ordering process. Following successful training and management agreement, this role may be considered to work within the companies hybrid working policy. **Key responsibilities**: - Promote and drive a...


  • Leeds, United Kingdom ARC Building Solutions Ltd Full time

    We are currently recruiting for a Customer Support Specialist to expand the Customer Support Team. You will be part of the team responsible for the sales ordering process. Following successful training and management agreement, this role may be considered to work within the companies hybrid working policy. **Key responsibilities**: - Promote and drive a...


  • Leeds, United Kingdom ARC Building Solutions Ltd Full time

    We are currently recruiting for a Customer Support Specialist to expand the Customer Support Team. You will be part of the team responsible for the sales ordering process. Following successful training and management agreement, this role may be considered to work within the companies hybrid working policy. **Key responsibilities**: - Promote and drive a...


  • Leeds, United Kingdom Solera Full time

    **Customer Support Specialist** **Who We Are** Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property...


  • Leeds, United Kingdom Solera Full time

    **Customer Support Specialist** **Who We Are** Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property...


  • Leeds, United Kingdom Radar Healthcare Full time

    **Be a part of something bigger...** ***: **_Our Story_**: At Radar Healthcare, we’re dedicated to improving patient safety by bringing together the expertise of healthcare professionals and the power of intuitive software. Our innovative platform has been developed in partnership with industry experts to ensure organisations always meet regulatory...


  • Leeds, Leeds, United Kingdom Solera Full time

    Customer Support SpecialistWho We AreSolera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value chain....


  • Leeds, Leeds, United Kingdom ARC Building Solutions Ltd Full time

    We are currently recruiting for a Customer Support Specialist to expand the Customer Support Team.You will be part of the team responsible for the sales ordering process. Following successful training and management agreement, this role may be considered to work within the companies hybrid working policy.Key responsibilities: Promote and drive a high class...


  • Leeds, United Kingdom ChatterBug Ltd Full time

    **Job Title**: Customer Support Specialist / Customer Service Representative **Location**: Leeds Salary £23,860.00 **About Us**: Chatterbug is a Social Enterprise providing a range of Speech and Language Therapy services. We are a recognised NHS Business Partner and deliver a range of services to LAs, CCGs, Schools, and Private Clients Nationally. Our...

  • Customer Specialist

    2 weeks ago


    Leeds, United Kingdom Walker Morris LLP Full time

    Overview: We are recruiting an experienced Customer Specialist to join our Recoveries department. As a customer specialist you will play a vital role in supporting customers and providing excellent service. You will guide customers through a range of options and offer practical advice that gives them the tools to adjust their finances and take control of...

  • Customer Specialist

    4 weeks ago


    Leeds, United Kingdom Walker Morris LLP Full time

    Overview: We are recruiting an experienced Customer Specialist to join our Recoveries department. As a customer specialist you will play a vital role in supporting customers and providing excellent service. You will guide customers through a range of options and offer practical advice that gives them the tools to adjust their finances and take control of...


  • Leeds, United Kingdom Walker Morris Full time

    We are recruiting an experienced Customer Specialist to join our Recoveries department. As a customer specialist you will play a vital role in supporting customers and providing excellent service. You will guide customers through a range of options and offer practical advice that gives them the tools to adjust their finances and take control of their...

  • Customer Specialist

    17 hours ago


    Leeds, United Kingdom Walker Morris LLP Full time

    Overview: We are recruiting an experienced Customer Specialist to join our Recoveries department. As a customer specialist you will play a vital role in supporting customers and providing excellent service. You will guide customers through a range of options and offer practical advice that gives them the tools to adjust their finances and take control of...


  • Leeds, United Kingdom Arbor Education Full time

    £25,000 starting salary - Central Leeds - Hybrid working - 8am - 5pm Monday - Friday working hours (no weekends or bank holidays!) - Fantastic development opportunities - Rapidly growing tech company - An opportunity to make a real difference in the world of education! **About us** At Arbor, we’re on a mission to transform the way schools work for the...

  • Customer Specialist

    4 weeks ago


    Leeds, United Kingdom Walker Morris Full time

    As a Customer Specialist you will play a vital role in supporting customers and providing excellent service. You will guide customers through a range of options and offer practical advice that gives them the tools to adjust their finances and take control of their mortgage arrears. You will support the customer to begin making affordable payments again so...

  • Customer Specialist

    1 month ago


    Leeds, United Kingdom Walker Morris LLP Full time

    As a customer specialist you will play a vital role in supporting customers and providing excellent service. You will guide customers through a range of options and offer practical advice that gives them the tools to adjust their finances and take control of their mortgage arrears. You will support the customer to begin making affordable payments again so...

  • Customer Specialist

    3 weeks ago


    Leeds, United Kingdom Walker Morris LLP Full time

    As a customer specialist you will play a vital role in supporting customers and providing excellent service. You will guide customers through a range of options and offer practical advice that gives them the tools to adjust their finances and take control of their mortgage arrears. You will support the customer to begin making affordable payments again so...

  • Customer Specialist

    2 weeks ago


    Leeds, United Kingdom Walker Morris Full time

    Do you enjoy helping people? Do you get satisfaction knowing you’ve really made a difference? Read on as we may have the perfect role for you in our Recoveries team as a Customer Specialist! As a Customer Specialist you’ll guide the customer through a range of options and offer practical advice that gives them the tools to adjust their finances and take...