Transformation Specialist

2 weeks ago


Bradford, United Kingdom Liberty Global Full time

We’re looking for a Transformation Specialist to join our Payment Operations team on a permanent basis.

The Transformation specialist will support the delivery of our automation and improvement strategy across Payment, Field, and Legal Operations, with a focus on working smarter. Working closely with operational teams and our internal customers to deliver an improved service that exceeds expectations and delivers value to all entities we serve. There will be a need to influence stakeholders, assess, challenge, and recommend solutions based on complex issues encountered across multiple countries and jurisdictions.

What will you be doing?
- _ Co-ordination with business customers and operational managers to understand the business demand and support prioritisation within the overall demand/delivery roadmap_
- _ You will lead projects and change initiatives to support the operating teams and the business_
- _ Lead automation projects and initiatives including scoping the work, implementation, tracking and delivery_
- _ Support with opportunity identification, including RPA, process _alignment/centralisation,_ system/software upgrades and improvements and process automation_
- _ Collect, analyse and document business processes_
- _ Requirement gathering, analysis, impact assessment and validation of the business need and alignment to a new way of working_
- _ Evaluate current business processes and recommend improvements_
- _ Coordinate with operational teams to ensure results meet stakeholder objectives_
- Working as part of the Transformation Team you will be responsible to find opportunities to improve the way we deliver services to our customers
- _ Change can include driving improvements internally or reacting to change projects from the business to ensure the best outcomes for the department and our customers_
- _ Ensure changes are well understood by the team and the business_
- _ Collaborate effectively with operational teams and all teams outside of shared services impacted, to ensure the improvement projects and initiatives are optimally run and delivered_

We tend to look for people with
- _ Proven _experience in a project or change role_
- _ Experience working with automation technologies and/or supporting the delivery of automation projects_
- _ Excellent oral and written communication skills with demonstrable stakeholder management skills_
- _ Resilience - organised, motivated, and adaptable in the face of changing priorities._
- _ Attention to detail - gets things right first time through effective self-review, and by critically challenging data inputs and explanations._
- _ Ability to learn new areas to provide challenge, or strategies to provide challenge to project delivery plans via others_
- _ Ability to identify process improvement opportunities and ensure effective resource utilisation_
- _ Consideration of the best automation options to ‘future proof’ the function’s ability to serve in a cost effective and efficient manner_
- _ Proficient use of Microsoft Excel, PowerPoint, and Word_

Desirable experience and skills
- _ Experience of various corporate, back-office, and system implementation and change activities_
- _ Experience working on multiple projects and coordinating delivery of agreed actions_
- _ Experience of handling business change with an emphasis on operational requirements and the end user_
- _ Experience writing solution evaluating and refining business requirements_
- _ Familiarity with integrations and data requirements between multiple systems_
- _ SQL Skills_

**Benefits**:

- Competitive salary
- 25 days annual leave with the option to purchase 5 more.
- Personal medical insurance
- Pension contribution
- Access to our car benefit scheme
- Access to our online learning to continue to grow and develop your career with us

About us

We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology. Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.

With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond.

We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia.

Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series.

Our scale enables us to transfer knowledge and expertise across our operations and investm


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