Customer Assistant

5 months ago

Cookstown, United Kingdom Lidl Full time

Summary
- From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl._

Customer obsessed, high energy and love learning every day?
If that sounds like you, earn £348+ per week as a Customer Assistant on our standard 30 hour contract.

Your role will be varied working across different shift times, tasks and with different colleagues.

What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best)
- As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store._

Shift Patterns:
- _Morning shift: _Starting at 5am or 6am with your team, your role will be to get our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl
- _Middle shift:_ Starting mid-morning or early afternoon, your role will be to ensure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues
- _ Late shift:_ From your start time in the afternoon, your role will be to ensure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day by following merchandising principles before closing time

What you'll do
- Interacting with the customer in a pleasant, friendly and helpful manner
- Ensuring stock loss controls are followed in all areas of the store
- Maintaining store and external cleanliness and hygiene standards
- Following freshness and rotation principles
- Ensuring all waste is managed correctly
- Assisting in the stock count process

What you'll need
- A can-do attitude and excellent customer service skills
- The willingness to go the extra mile for our customers
- To be responsible and reliable
- To enjoy working in a fast-paced, varied environment
- A good team player
- Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude

What you'll receive

Through our salary system, we ensure pay equality across all positions at Lidl
- £11.60 per hour rising to £13.50 per hour after 3 years
- Additional supplements paid depending on the days & hours worked
- 25% additional pay for any unsocial hours worked
- 50% supplement for any hours worked over 40hours
- 50% supplement working on a Sunday
- 29 days holidays per annum (pro rata, including Bank Holidays)
- Company pension after 1 year
- Genuine opportunities for career development
- Generous discounts available; Circle K, Bike to Work
- Maternity Leave top up, Marriage leave, Employee Assistance Programme

Year 1
- Basic Rate £11.60
- £14.50 (Unsocial Hours)
- £17.40 (Overtime/Sundays)

Year 2
- Basic Rate £12.20
- £15.25 (Unsocial Hours)
- £18.30 (Overtime/Sundays)

Year 3
- Basic Rate £12.80
- £16.00 (Unsocial Hours)
- £19.20 (Overtime/Sundays)

Year 4
- Basic Rate £13.50
- £16.88 (Unsocial Hours)
- £20.25 (Overtime/Sundays)

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.

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