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Customer Service Representative

4 months ago

Craigavon, United Kingdom VANRATH Full time

VANRATH are delighted to be assisting a Global Energy organisation with the recruitment of **a Customer Service Advisor.**

This company has a fantastic reputation, and is renowned to be one of the best employers in NI. This role will suit someone with relevant experience, who wants to join a fun and exciting team.
- (Monday to Thursday 8.15am-5.00pm, Friday 8.30am-4.00pm) - _**Hybrid**_

**Salary**

£23,000 + Fantastic Benefits Package & Future Opportunities

**Responsibilities**
- To resolve problems to customer’s satisfaction within agreed timelines, effectively and efficiently.
- To develop and maintain a full knowledge of client products and services.
- To maintain and update customer database with accurate information.
- Acknowledging the customer’s issues and reassuring them of a solution.
- To contact customers and clients as required ensuring prompt resolution to customer queries.
- Provide a high quality professional service to internal & external customers

**The Ideal Person**
- Five GCSE passes (or equivalent) including English and Maths.
- Minimum 2 years experience in customer service dealing with calls and queries within a formal customer service environment
- Minimum of 2 years sales experience
- Excellent communication skills both verbal and written
- Proven track record at delivering results in a timely and professional manner

**Job Types**: Full-time, Permanent

**Salary**: £21,549.62-£23,051.30 per year

**Benefits**:

- Company events
- Company pension
- Flexitime
- Gym membership
- Referral programme
- Work from home

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Craigavon, BT63 5LE: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location