Receptionist

4 months ago

Bedford, United Kingdom Howden Group Holdings Full time

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

Acting as the first point of contact for clients and visitors and ensuring the highest standards of customer service are maintained.

Key Responsibilities- Meet and greet clients and visitors in a professional manner and ensuring they are well looked after whilst in our offices- Ensuring both of the reception areas are maintained to high standard at all times- Managing the switchboard, taking incoming calls and transferring the calls using the warm call transfer method-
- Manage and oversee the booking of meeting rooms for external and internal meetings using Outlook- Managing the booking of couriers for domestic and international deliveries- Ordering in external catering for meetings if and when required, ensure the catering is set up with cutlery and crockery or the meeting, organising refreshments and clearing away once finished- Maintain a high level of understanding of the companies policies and procedures- Ensure that all visitors sign in and are issued with a visitors badge, keeping records up to date of all visitors in the building and any temporary passes assigned- Maintaining an open line of communication with the Facilities Manager and reporting issues/updates as soon as known- Assisting the facilities team with incoming and outgoing post, milk deliveries and banking when required

Office and Reception Area- Ensure all reception areas are consistently maintained to a high standard, liaising with the cleaners when necessary- Maintaining a clean and tidy reception desk at all times and on all floors- Other duties as deemed appropriate by your line manager

Skills and Experience- Excellent interpersonal skills to deliver high quality face-to-face contact with clients and visitors- Experience working on a switchboard highly desirable- Maintain a professional manner when answering the telephones- Ability to work independently and as part of a team- Excellent communication skills, in both verbal and written English- Good time management, with ability to prioritise and multi task- Basic level of knowledge for all Microsoft Office suites- Experience working in the service industry desirable

**Qualifications**:
- Minimum GCSE Level

Our Culture: People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:

- An employee-ownership model
- Aligned external investors
- The trust and integrity born of friendship
- Expertise
- Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that’s better for everyone.

Diversity & Inclusion

Permanent

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