Advice Mentor

2 weeks ago


Cardiff, United Kingdom Cardiff Council Full time

**About The Service**
The Money Advice Team is a welfare and benefits team and sees approximately 1500 people a month identifying financial support, grants and discounts and dealing with debt. The Team is expanding due to the demand and the essential need of people visiting the 20+ locations a week that the team are committed to attending.

**About the job**
An exciting opportunity has arisen for a committed individual with excellent communication and customer service skills, together with a high standard of knowledge on Welfare Benefits amongst other things to support the expanding Money Advice team and the progress of the service.

This role will require liaising with teams both internally and external to the Council and reporting to the Advice Coordinator and Money Advice Manager the progress of the services provided.

**What We Are Looking For From You**
- Welfare Benefits and Income Maximisation. This will encompass Council Tax and Council Tax reduction, debt, referrals and signposting.
- Experience of dealing with new starters; recruitment, systems access, and induction processes.
- Experience in auditing and working with a training or auditing team in identifying individuals who may need extra support or those who are able to progress to the next level of training.
- Reporting and statistics. Creating reports and statistics and the ability to articulate these to identify needs, demand and areas of success.

**Additional information**
These are temporary posts that ends 31stMarch 2024.

The ability to speak other languages in particular Welsh, Somali, Arabic or Polish would be an advantage.

Evening and weekend working will be required on a rota basis.

For Further information on this post, please contact Carlos Ruiz on 02920 871071.

This vacancy is suitable for post share.
- **Application Guidance**:

- **Behavioural Competency Framework**

**Additional Information:

- **
- **Employee Charter**:

- **Recruitment of Ex-Offenders**:

- **Privacy Notice**

Job Reference: PEO02748


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