1st/2nd Line Helpdesk Engineer

4 weeks ago


Bradford, United Kingdom vertex-it-solutions Full time

**JOB DESCRIPTION**

Role**:1st / 2 ndLine Helpdesk Engineer**

Reports to**:Service Desk Manager**

Our client are an established and successful solutions and services provider who support clients in the Yorkshire and surrounding areas. Due to their continued growth, they are currently looking to add to their existing service desk team. The 1st/2nd LineHelpdesk Engineer will be responsible for supporting helpdesk support tickets and in addition to assisting with client various builds requests.

We are seeking a highly self-motivated, organised, customer focused and career driven individual.

**Responsibilities**
- Cloud technology experience with Office 365 and basic Azure fundamental
- Manage client PC builds efficiently and in an organised manner
- Ensure that set SLA’s are met within the time limit agreed
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets (SLA’S)
- Support of disaster recovery solutions
- Basic technical support at the network level such as DNS/DHCP, VLAN, WAN and LAN connectivity, routers, firewalls, and security
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

**Additional requirements**:

- Car owner with full UK driving license
- MSP (Managed Service Provider) experience would be highly advantageous



  • Bradford, United Kingdom Penguin Recruitment Ltd Full time

    **1st OR 2nd Line Desk Engineer - Bradford - £24k - £28k + Benefits** **_Have you got 1st or 2nd line experience?_** The job of a Service Desk Engineer will involve -- Acting as the first point of contact. - Regular use of various different software including Exchange 365 and SharePoint. - Reviewing, resolving, and escalating tickets to third parties. -...


  • Bradford, United Kingdom Penguin Recruitment Ltd Full time

    **2nd Line Service Desk Engineer (Hybrid working - 2 days office)** **Up to £30000 + Benefits** **BRADFORD** Managed Service Provider are expanding their client base and to cope with the growth they are looking for a 2nd Line Service Desk Engineer with experience working for an MSP. - 2+ years' experience at a 2nd line level ideally working for an MSP...


  • Bradford, United Kingdom Penguin Recruitment Ltd Full time

    **2nd Line Service Desk Engineer (Hybrid working)** **Up to £29000 + Benefits** **BRADFORD** Leading IT Consultancy who provides a range of managed service solutions are looking for a 2nd Line Service Desk Engineer who comes from an MSP background - 2+ years' experience at a 2nd line level dealing with and resolving a range of technical issues covering...

  • Application Support

    2 weeks ago


    Bradford, United Kingdom Shift F5 Limited Full time

    Application Support - 2nd line Software Support / SQL / Databases / Supporting Users / Systems / Software Support / IT Helpdesk / Service Desk This leading Bradford-based software company is seeking a motivated Application Support Analyst (2nd Line) to join their growing team. You'll play a vital role in supporting clients and ensuring smooth...

  • Application Support

    1 week ago


    Bradford, United Kingdom Shift F5 Limited Full time

    Application Support - 2nd line Software Support / SQL / Databases / Supporting Users / Systems / Software Support / IT Helpdesk / Service Desk This leading Bradford-based software company is seeking a motivated Application Support Analyst (2nd Line) to join their growing team. You'll play a vital role in supporting clients and ensuring smooth...

  • Application Support

    2 weeks ago


    Bradford, United Kingdom Shift F5 Limited Full time

    Application Support - 2nd lineSoftware Support / SQL / Databases / Supporting Users / Systems / Software Support / IT Helpdesk / Service DeskThis leading Bradford-based software company is seeking a motivated Application Support Analyst (2nd Line) to join their growing team.You'll play a vital role in supporting clients and ensuring smooth application...

  • Application Support

    2 days ago


    Bradford, United Kingdom Shift F5 Limited Full time

    Application Support - 2nd lineSoftware Support / SQL / Databases / Supporting Users / Systems / Software Support / IT Helpdesk / Service DeskThis leading Bradford-based software company is seeking a motivated Application Support Analyst (2nd Line) to join their growing team.You'll play a vital role in supporting clients and ensuring smooth application...


  • Bradford, United Kingdom ReCulture Full time

    * 2nd Line Support role - Bradford based - £24,000- £30,000 2nd Line Support Where: Bradford **Salary**: £24,000 - £30,000 Client: ReCulture are pleased to be representing one of the most exciting scale ups in the north as they grow in market share and employee size as well as their range of products. Working in the IT, hardware and electronics...


  • Bradford, United Kingdom Interface Recruitment UK Full time

    2nd Line Support Analyst – Bradford – MSP – Loads of Project work We are working with an innovative Managed Services Company who supply Connectivity as a Service (CaaS) solutions to businesses in all over the UK. They provide a wide range of IT, Connectivity, Telephony & Mobile Solutions all from one supplier, with one helpdesk and one monthly bill....

  • IT Support Analyst

    1 month ago


    Bradford, United Kingdom Rise Technical Recruitment Limited Full time

    IT Support Analyst Bradford £25,000 - £35,000 DOE + 28 Days Holiday + Pension + Training This is an amazing opportunity for someone from an experienced IT/Helpdesk background to join a family-owned business in a role with realistic progression into management and the opportunity to expand your technical knowledge with excellent training. Dedicated to...

  • Application Support

    2 weeks ago


    Bradford, United Kingdom Shift F5 Limited Full time

    Application Support - 2nd lineSoftware Support / SQL / Databases / Supporting Users / Systems / Software Support / IT Helpdesk / Service DeskThis leading Bradford-based software company is seeking a motivated Application Support Analyst (2nd Line) to join their growing team.You'll play a vital role in supporting clients and ensuring smooth application...

  • IT Support Analyst

    6 days ago


    Bradford, United Kingdom 4it Recruitment Ltd Full time

    **IT Support Analyst - 2ndLine - Windows 10 - Active directory - Office 365 - Remote/Bradford - to £32k Excellent Progression to 3rd Line + Benefits** An IT Support Analyst is required to support a team of over 400 users across multiple sites. You will have strong 2nd line Support experience, Active Directory, Office 365, SCCM, Windows 10 and excellent...

  • IT Support Engineer

    2 days ago


    Bradford, United Kingdom CV Screen Full time

    **IT Support Engineer Bradford Salary up to £30,000 + Benefits + Career Growth Opportunites** CV Screen is recruiting for a IT Support Engineer to join a tech solutions company based in Bradford. You will be part of an established and successful business where there is ample opportunity for training and progression. A salary of up to £30,000 DOE +...

  • IT Support Engineer

    2 days ago


    Bradford, United Kingdom CV Screen Full time

    **IT Support Engineer Bradford Salary up to £30,000 + Benefits + Career Growth Opportunites** CV Screen is recruiting for a IT Support Engineer to join a tech solutions company based in Bradford. You will be part of an established and successful business where there is ample opportunity for training and progression. A salary of up to £30,000 DOE +...


  • Bradford, United Kingdom Interface Recruitment UK Full time

    2nd Line Support Analyst – Bradford – MSP – Loads of Project work We are working with an innovative Managed Services Company who supply Connectivity as a Service (CaaS) solutions to businesses in all over the UK. They provide a wide range of IT, Connectivity, Telephony & Mobile Solutions all from one supplier, with one helpdesk and one monthly bill. ...

  • Helpdesk Advisor

    3 days ago


    Bradford, United Kingdom The Works Recruitment Full time

    **Location**:Bradford - **Industry**:Commercial - **Date Posted**:13 Mar 2023 - **Vacancy Type**:Permanent - **Reference**:CC0088 Helpdesk Advisor - Bradford - Permanent - up to £20,000 **Role and Responsibilities** As a Helpdesk Advisor you will be responsible for supporting the helpdesk with daily duties, the sales team working on the Vantage system...


  • Bradford, United Kingdom Shift F5 Limited Full time

    Application Support - 2nd line Software Support / SQL / Databases / Supporting Users / Systems / Software Support / IT Helpdesk / Service Desk This leading Bradford-based software company is seeking a motivated Application Support Analyst (2nd Line) to join their growing team. You'll play a vital role in supporting clients and ensuring smooth...


  • Bradford, United Kingdom Clear IT Recruitment Limited Full time

    **Our client is looking for a 1st Line IT Support Desk Analyst to join their Bradford based team.** **Duties and Responsibilities** - Support IT hardware on site, including repairs, wireless and wired network troubleshooting, reimaging and initial software triage. - Maintain IT facilities, including multimedia and PCs to enable effective teaching. - Rapid...


  • Bradford, United Kingdom Clear IT Recruitment Limited Full time

    Our client is looking for a 1st Line IT Support Desk Analyst to join their Bradford based team. Duties and Responsibilities • Support IT hardware on site, including repairs, wireless and wired network troubleshooting, reimaging and initial software triage. • Maintain IT facilities, including multimedia and PCs to enable effective teaching. • Rapid...

  • Field Engineer

    1 week ago


    Bradford, United Kingdom Hays Specialist Recruitment Limited Full time

    Full time / Mobile ICT Technician / Field Engineer / West Yorkshire / Bradford / Public Sector / £29,000 **Your new company** Hays Technology are currently recruiting for a Mobile ICT Technician to join a large multi academy trust in West Yorkshire. Mileage paid at standard rate. **Your new role** In your role as Mobile ICT Technician, you will be working...