2nd Line Support Engineer
2 months ago
* 2nd Line Support role
- Bradford based
- £24,000- £30,000
2nd Line Support
Where: Bradford
**Salary**: £24,000 - £30,000
Client:
ReCulture are pleased to be representing one of the most exciting scale ups in the north as they grow in market share and employee size as well as their range of products. Working in the IT, hardware and electronics industry, they source, manufacture and sellproducts globally via channel partners and e-commerce retailers.
Role:
This role will support the team in Bradford with the following duties: (This list is to give you a guide of what could be covered over the course of the role)
- Ensure 1st and 2nd Line calls into Service Desk are dealt efficiently through a combination of onsite and remote support.
- Conduct regular routine inspection tasks and checks, including backup management.
- First Point of Contact for multiple business units
- New Starters equipment setup
You'll have strong troubleshooting and problem-solving skills, with an ability to perform the analysis and diagnosis of complex desktop problems while recommending and implementing corrective solutions. With a positive 'can do' attitude and a willingness tolearn, you'll have a passion for good customer service and be able to communicate technical terms to non-technical people.
- Experience in a similar role (Ideally)
- Windows 10/11
- Active Directory Administration
- End User Device Management
- OS Deployment & Troubleshooting
- Hardware Troubleshooting
- Intune Administration
- Microsoft 365 User Administration
- Asset Management
- Use and Management of Hyper-V and ESXi
If you would like any further information please contact Olly Hannon on /
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