Enquiry Support Adviser

3 weeks ago


Southampton, United Kingdom John Charcol Full time

**Job Title**: Enquiry Support Adviser (Maternity Cover)

**Location**:Hybrid working - Training will take place at the Southampton office.

**Salary**:£24,000per annum + bonus

**Contract**: 12 months Fixed Term Contract, Full time, Monday to Friday, maternity cover.

**Main Purpose**:
Reporting directly to the Sales Manager, the main purpose of this role is to makeoutbound phone calls to prospective clients in response to new enquiries with a view to booking/transferring the client to the telephoned-based Mortgage Advisers. You will also be required to make calls to existing John Charcol clients to ensure repeated business whilst supporting the sales department with day-to-day duties.

**Duties include**:

- Working to a ‘client contact model’ to optimise the number of clients passed to advisers, by contacting them in an efficient and prescribed manner ensuring the customer’s best interest is at the heart of everything you do.
- Acting as the first point of contact with clients, and engage and encourage them towards a held factfind with the mortgage and/or protection advisers
- Responsibility for managing the adviser zone rota, to ensure that calls from clients are passed across promptly or booked and communicated.
- Working with the sales team to assist with achieving their sales targets Role Profile
- Responding promptly to, and with appropriate diligence in line with company procedures, any complaint received.
- Adherence to company policies i.e. FCA, Health & Safety, Statutory & Employment Laws

**Key Competencies / Skills**:

- Team player with good communication and organisation skills
- Ability to work to tight deadlines and under pressure
- Good computer skills (Word, Excel & Microsoft Outlook).
- A passion for financial services and the mortgage market.
- Sales and client focused.
- Results orientated.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £24,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- SOUTHAMPTON: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

Work Location: Hybrid remote in SOUTHAMPTON

Application deadline: 12/01/2023
Reference ID: NMESA090123
Expected start date: 16/01/2023



  • Southampton, United Kingdom University of Southampton Full time

    2703124KX Do you have experience of delivering an online support service?Do you like working in a customer service based role?Do you enjoy helping and supporting others and working with data and systems?Maybe you could come and work with us in the University library… The role We have an exciting opportunity for an Online Enquiries Coordinator to work as...


  • Southampton, United Kingdom UNIVERSITY OF SOUTHAMPTON Full time

    User Experience & Partnerships Location:  Highfield Campus Salary:   £29,605 to £33,966 Full Time Permanent Closing Date:  Monday 13 May 2024 Interview Date:   To be confirmed Reference:  2703124KX Do you have experience of delivering an online support service? Do you like working in a customer service based role? Do you enjoy helping...


  • Southampton, United Kingdom University of Southampton Full time

    **2160723KX** **Do you have experience of delivering an online support service?** **Do you like working in a customer service based role?** **Do you enjoy helping and supporting others and working with data and systems?** **Maybe you could come and work with us in the University library** **The role** We have an exciting opportunity for an Online...


  • southampton University, United Kingdom University of Southampton Full time

    Do you have experience of delivering an online support service? Do you like working in a customer service based role? Do you enjoy helping and supporting others and working with data and systems? Maybe you could come and work with us in the University library…  The role  We have an exciting opportunity for an Online Enquiries Coordinator to work as part...

  • Financial Adviser

    4 weeks ago


    Southampton, United Kingdom Quilter Financial Planning Full time

    ** Any applicant must hold a Level 4 Diploma in Financial Advice **An excellent opportunity for an experienced financial adviser to join an existing Quilter firm on an employed basis. Attractive basic salary with bonus structure, clients provided along with paraplanning and admin support.The ideal candidate will deliver personalized solutions to help clients...

  • Student Adviser

    4 weeks ago


    Southampton, United Kingdom University of Southampton Full time

    **2090922SU** **The Role** The Advice Centre serves as a hub for students who require practical support in solving their issues around academia, housing and finance. The Student Advisor position offers an exciting opportunity for individuals with a keen interest in providing excellent customer service in an advisory capacity. In addition to supporting and...

  • Student Adviser

    4 weeks ago


    Southampton, United Kingdom University of Southampton Students Union Full time

    **The Role** The Advice Centre serves as a hub for students who require practical support in solving their issues around academia, housing and finance. The Student Advisor position offers an exciting opportunity for individuals with a keen interest in providing excellent customer service in an advisory capacity. In addition to supporting and responding to...


  • Southampton, United Kingdom Education Development Trust Full time

    Trainee & Qualified Careers Advisers across Southampton/ New Forest Job type:  Permanent full time roles (part time will also be considered) Salary: £25,131.00 per annum FTE for Trainee (£27,196.00 for Qualified) Do you want to support people to change their lives? Are you looking for a new challenge or wanting to change your career? If yes,...


  • Southampton, United Kingdom NET Recruit Full time

    Your Company:The team at NET Recruit are delighted to be working with a high-growth and successful software company based just outside of Southampton, who are searching for an Application Support Technician to join their team. The company are passionate about fostering values such as training and development, thus are keen to nurture their employees to...

  • New Business Advisor

    4 weeks ago


    Southampton, United Kingdom The Ardonagh Group Full time

    We are looking for a New Business Advisor who will seek and secure new accounts and generate new business and** **provide a quality service to clients covering all aspects of their insurance arrangements; to advise, arrange and secure the appropriate cover at a competitive premium. **What you will do**: Carry out the arrangement of insurance for...


  • Southampton, United Kingdom Education Development Trust Full time

    Trainee & Qualified Careers Advisers across Southampton/ New Forest Job type:  Permanent full time roles (part time will also be considered) Salary: £24,331.00 per annum FTE for Trainee (£26,208.00 for Qualified) Do you want to support people to change their lives? Are you looking for a new challenge or wanting to change your career? If yes,...


  • Southampton, United Kingdom NET Recruit Full time

    Your Company:The team at NET Recruit are delighted to be working with a high-growth and successful software company based just outside of Southampton, who are searching for an Application Support Technician to join their team. The company are passionate about fostering values such as training and development, thus are keen to nurture their employees to...


  • Southampton, United Kingdom Barna Shields Recruitment Full time

    **Contact Centre Guest Support** - Full time, Monday to Friday, 40 hours per week, 9am to 6pm with 1 hour for lunch. - First 2 weeks of training in the office, then 2 days in the office and 3 days WFH. - Temporary 8-week contract - £10.42 per hour **The Role**: **Duties and Responsibilities**: - Resolving customer enquiries and questions and escalating if...


  • Southampton, United Kingdom eFinancialCareers Full time

    Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly...


  • Southampton, United Kingdom BDO UK LLP Full time

    **Ideas | People | Trust** We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly...


  • Southampton, United Kingdom Tate Full time

    **University of Southampton - Highfield Campus - Office based** 6-to-8-week temp position starting 04/01/2023 - whilst they recruit for a full time person Level 2b: £11.80 **Job Role**: - You will maintain the CRM and undertake administrative duties to support this - Do adhoc duties to help maintain the smooth running of the team such as the delivery of...


  • Southampton, United Kingdom Quilter Full time

    What the Hiring Manager Says The role of Health & Safety Adviser is vital to ensuring that Quilter staff are kept safe, its buildings are maintained as safe spaces and the company is compliant with relevant legislation. The role holder must be proactive, collaborative, and innovative in their approach to ensure that risks to the business and staff are...

  • Key Accounts Manager

    1 month ago


    Southampton, United Kingdom Mandeville Full time

    A fantastic opportunity has arisen for an Internal Sales Executive to join this national distributor of products for the construction industry. This is a varied role which offers great progression and training and would suit someone with great communication skills who is looking to progress their career in sales. THE ROLE To maximise growth of sales...


  • Southampton, United Kingdom Mandeville Full time

    A fantastic opportunity has arisen for an Internal Sales Executive to join this national distributor of products for the construction industry. This is a varied role which offers great progression and training and would suit someone with great communication skills who is looking to progress their career in sales. THE ROLE To maximise growth of sales within...


  • Southampton, United Kingdom Quilter Full time

    What the Hiring Manager Says The role of Health & Safety Adviser is vital to ensuring that Quilter staff are kept safe, its buildings are maintained as safe spaces and the company is compliant with relevant legislation. The role holder must be proactive, collaborative, and innovative in their approach to ensure that risks to the business and staff are...