Front of House Staff

5 months ago


Newcastle upon Tyne, United Kingdom Cafe Lutz Full time

**About us**

As a member of the Café Lutz FOH team, we want you to devote your time and attention to delivering extraordinary guest experiences. We have built up a reputation of serving the highest quality cuisine all cooked to order and served with friendly hospitality.

Your Skills

Joining us as a FOH team member you become part of our family and will help us ensure that all of our guests have a memorable experience and become friends for life.

To work with our Café, supporting and delighting our guests we ask that our team members have the following skills and behaviours’ as we are always willing to train and develop your additional skills as your grow with us:

- A good grasp of the English language, able to communicate politely to our guests
- Actively able to listen to your fellow team and take instruction
- Focused on delivering the very best service, time and time again
- Be enthusiastic and passionate for our products & the service you provide
- Able to work at pace whilst multi-tasking to maintain the highest quality service
- Willing to learn, develop & go above and beyond
- You understand the subtle ways to adapt to your guests needs and your charisma and confidence is naturally authentic
- Curiosity to sample the best European ingredients

What’s in it for you
- You will receive support, training and development opportunities from the moment you start, helping you to become a Café Lutz expert.
- Training & development courses
- Discounted food on shift
- Flexible working opportunities
- Up to 50% Discount off your bill when not at work
- Parking very near the premises
- Great Access to public transport

Salary : to be discussed

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 9 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: One location

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Front End Associate

**Responsibilities**:

- Greet customers and provide excellent customer service
- Process customer transactions accurately and efficiently
- Handle cash and operate the cash register
- Maintain a clean and organized front end area
- Assist with food preparation and packaging as needed
- Follow food safety guidelines and ensure compliance with health and safety regulations
- Answer customer inquiries and provide information about menu items or promotions

**Requirements**:

- Previous experience in a restaurant or customer service role is preferred
- Knowledge of food safety practices is a plus
- Ability to handle cash transactions accurately
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills

Join our team as a Front End Associate at our restaurant. As a Front End Associate, you will play a key role in providing exceptional customer service and ensuring smooth operations at the front end of the restaurant. You will have the opportunity to interact with customers, process transactions, and assist with food preparation. If you are friendly, reliable, and have a passion for delivering great service, we would love to hear from you.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by management to meet the ongoing needs of the organization.

**Job Type**: Part-time

Expected hours: 16 - 25 per week

**Benefits**:

- Employee discount
- Free parking
- On-site parking

Day range:

- Every weekend

Shift:

- Day shift

Ability to commute/relocate:

- Newcastle Upon Tyne: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Bartending: 1 year (preferred)

Work Location: In person


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