I.t / Euc Support Team Leader

4 weeks ago


Bolton, United Kingdom SCC Full time

**About The Role**:
Role**: IT Support/EUC Team Leader**

Location**: Bolton, on site**

Contract Type**:Permanent, full time**

Salary Package**:Competitive **plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year**

Hours:
**Monday to Friday, 9:00am till 5.30pm (Flexibility around working hours)**

Interview Process:
**2-stage process**

**Why SCC?**
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company

**Role purpose**:
The purpose of the role is to lead and manage the EUC Engineers at the MBDA Bolton site, while also working as an EUC Engineer. The role-holder will act as an SCC Management representative onsite and deal with local customer escalations and be responsible for the overall performance of the dedicated team onsite

**Key responsibilities**:

- Day to day team leading (including performance, holiday and sickness)
- Cover for the EUC Managers for escalations as required.
- Installation, moves and additional services in relation to IT equipment on customer sites
- Second Line support for software and hardware fault resolution
- Activities to ensure SLA attainment across the team
- Contribute to activities of all onsite SCC teams as required
- Proactive search for improvements & ensuring these are captured & progressed
- Adhere, always, to relevant customer and company policies and procedures
- Being prepared to work out of hours when required to do so.

**Skills and experience**:

- Good knowledge of Microsoft desktop operating systems (Windows 10/ Windows 11)
- A customer-orientated approach with excellent communication and organisational skills.
- Ability to effectively influence and negotiate with personnel at various organisational levels.
- Analytical, creative problem solving and planning skills to achieve results.
- Ability to manage & create documents which are professional & articulate.
- Ability to prioritise, plan and meet deadlines.
- Previous line management experience or willingness and aptitude to learn
- Ability to handle difficult and demanding customer environments

**About Us**:
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

**We are an equal opportunities employer**

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

***

**If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.**

**Diversity & Inclusion at SCC -**

**Sustainability at SCC -**

**Life at SCC**
***:



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