Team Leader

3 months ago

Bolton, United Kingdom Adullam Homes Full time

**Team Leader**

**Location**:Bolton

**Salary**:£20,002.92 per annum**

**Job title**:Team Leader***

We have an opportunity for **a Team Leader **to join our organisation.

The **Team Leader **will be based at our offices in **Bolton.**

**PURPOSE OF THE JOB**:
This is a key operational post contributing significantly to the management and development of Adullam’s services. Working within the organisation’s charitable aims and objectives, you will monitor the provision of services that which deliver real change in the lives of vulnerable people, delivered to excellent standards.

You will work to deliver outcomes outlined in Service, Corporate and Regional Plans and are expected to contribute to the overall ability of services to involve service users and evolve to meet local need as effectively as they can.

As a management team member you will be expected to ensure effective working relationships with internal and external colleagues (including volunteers, service users, community members and partner agencies) and contribute to the embedding and development of Adullam’s values, culture and ethos.

**KEY RESPONSIBILITIES**

**Profile and Networking**
- Work pro-actively with key partners, local stakeholders and complementary agencies to ensure the service has an excellent local and regional profile.
- Establish and maintain working links with third sector and statutory services to improve mutual accessibility to services for vulnerable people.
- Support the production of publicity and information packs promoting services to vulnerable people, and their targeting and delivery.
- Ensure the representation of services on key local forums and strategy groups to ensure the needs of our clients are heard.
- Work collaboratively with stakeholders and partners, families and communities to increase the capacity and effectiveness of the service.

**People Management**
- To line manage a designated cohort of the staff team.
- To inspire and motivate team members and manage their performance effectively.
- Ensure that staff understand and work within the delivery model and objectives of the service specification and outcomes objectives.
- Ensure staff work within the values and ethics of Adullam, and towards the missions statement.
- Develop and implement a service and team charter with the team.
- To support the process of effective recruitment and selection of staff, volunteers and students.
- To support the training and induction of new staff, volunteers, peers and students, and for developing staff by identifying and meeting their training needs.
- Support staff by planning and allocating work within the team
- Complete performance management of allocated staff through effective goal setting, support, striving for excellence, appraisal, monitoring and evaluation.
- Develop effective working relationships with and between staff, volunteers and students.
- Manage the health, safety and wellbeing of staff including management of employee attendance in line with Adullam procedures.
- To develop, empower and equip staff to provide an excellent service.
- To monitor staff’ training pathways.

**Operational Management**
- Support the review, monitor and evaluate service provision, identifying opportunities for improvements and agreeing and implementing change alongside the manager.
- Ensure the use of monitoring systems which can effectively enable services’ to track specific project-based outcome delivery/model.
- Ensure service compliance with the organisation’s Policies and Procedures.
- Ensure achievement of KPIs against targets for the project and staff. i.e utilisation of spaces, hours of support delivery, outcomes.
- Monitor and manage referrals and allocations as appropriate.
- Audit records to ensure staff appropriate use the organisation’s online support and Customer relationship management systems and deliver quality services.
- Support the service manager to ensure the service meets the requirements of funders and commissioners including:

- The monitoring of service user outcomes and contract performance
- Providing all relevant information to external funders
- Review, monitor and support staff to manage any incident and safeguarding concerns raised within the services.

**Service Delivery**
- Carry assigned caseload of Tenants, Residents and Service Users
- Design and deliver inhouse skill-development activities for service users alongside front line staff and to address any trends in service need.
- Support the development and maintenance of effective and specialist housing brokerage relationships, advice and information both directly to service users and to assist staff in supporting residents to secure long term housing outcomes.
- To provide specialist knowledge and skills to staff on more complex cases within their cohort of service users i.e. Safeguarding, barriers to engagement etc
- To ensure regulatory customer service standards are set, delivered and monitored.
- To ensure servic

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