Housing Triage Officer

2 weeks ago


Northamptonshire, United Kingdom GCS Recruitment Specialists Ltd Full time

Local authority in the search for a Housing Triage Officer. This is a Contract role based in Northamptonshire, initially for a period of 3 months.

Here are the details of the position:
Job title: Housing Triage Officer

Location: Northamptonshire

Type: Contract
- Start Date: ASAP
- Working Hours: 37 hours per week
- Work Arrangement: Office-based (fully)
- Contract Duration: 3 months initially, with a strong possibility of extension
- Rates: £16.92 PAYE or £22 Umbrella per hour

**Duties**:

- Carry out a rapid initial assessment of each customer's needs and circumstances, make appropriate enquiries (to establish whether or not the customer is eligible, homeless or threatened with homelessness within 56 days, has a local connection with West Northants and is likely to be in 'priority need') and obtain as much information and documentation as possible in order to verify the information that has been collected.
- Work proactively with other teams and organisations to ensure that customers' housing and support needs are fully assessed and as much information as possible is gathered to inform the Council's decision on whether or not the customer is in 'priority need'.
- Work proactively with colleagues and other stakeholders to increase efficiency, improve service delivery and value for money, encourage multi-agency working, develop strategy and policy, and agree new and more innovative ways of working.
- Ensure that accurate, detailed records are kept of all interviews, telephone calls and follow-up action taken (and that files are maintained to a high standard) in order to assist monitoring, decision-making and effective case management.
- Maintain an extensive, up-to-date, in-depth knowledge of relevant legislation, guidance, and case law, and share learning with colleagues, in order to ensure that the Council meets its statutory obligations towards people who are homeless or threatened with homelessness, and that only those households for whom the Council has a duty are provided with accommodation.
- Actively challenge and seek to eliminate any directly or indirectly discriminatory practice or behaviours.

Thank you for your time, and I hope to hear from you soon.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.


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