Housing Benefits Officer

3 weeks ago

Northampton Northamptonshire, United Kingdom GRANTROW LIMITED Full time

Grantrow Recruitment are seeking a Housing and Benefits officer to join our team in Northampton
20 days annual leave plus bank holidays
Company pension
Weekly pay
Well-being coach available
07 PAYE - £19.59 Umbrella (Per Hour)
Hours: Monday-Friday 37 Hours
Work with a broad range of stakeholders for the prevention and management of homelessness and rough sleeping in the borough
Managing the housing waiting list and allocation of homes (including nominations to Registered Providers) in accordance with the Council's adopted allocations policy
Overseeing the delivery of a compliant and responsive Housing Benefits Service and Council Tax reduction scheme
Support the strategic enabling of affordable housing, which meets need
To ensure that complaints, MP and Ombudsman enquiries are responded to in compliance with our service standards, and are used as a data source to inform potential service improvements
Take a lead role in creating, delivering and monitoring the implementation of relevant strategies, service plans and service area projects identified in the Corporate Strategy Delivery plan
Possess and continue to develop the skills and knowledge required to support vulnerable residents, including those experiencing homelessness, rough sleeping, and housing needs, ensuring adherence to legal frameworks and best practices.
Proficiency in Housing Benefit and Affordable Housing Functions:
Ability to support and oversee the Housing Benefit service and strategic enabling of affordable homes within the borough, with a willingness to further develop skills and knowledge in these areas.
Strong IT Skills and Financial Management:
Excellent IT literacy to effectively monitor and manage budgets, risks, business continuity, health and safety, complaints, and Freedom of Information requests.
Strategic Planning and Project Management:
Ability to support the implementation of corporate strategy and drive continuous improvement of services through robust project management, from inception to completion.
Proven capability to develop, nurture, and maintain positive and effective relationships with various internal and external stakeholders, including MPs, Councillors, voluntary & community sectors, registered providers, team members, and peers on the wider management team.
Possession of, or willingness to study for, a minimum Level 4 qualification in housing management or its equivalent.
Full driving licence and access to a vehicle.
This role demands a dynamic individual with a strong blend of leadership, technical expertise, and a commitment to improving housing services for vulnerable residents.

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