Customer Service Officers

2 weeks ago


London, United Kingdom Omega Recruitment Full time

**Job Title: Customer Service Officer**:

- **Contract type: Temporary / 3-6 months**:

- **Sector: Local Government - Housing/ Finance**:

- **Location: Southwark**:

- **Start Time: 9:00**:

- **End Time: 17:00**:

- **PAYE Rate : £ 14.22ph**:

- To deal with telephone enquiries regarding housing repairs from customers in a professional manner
- To provide accurate advice, resolve enquires, raise orders, and maintain and update records
- To liaise and work with colleagues, contractors and other partner agencies to resolve enquiries.
- To identify customer needs, and utilising appropriate questioning and listening skills to identify and offer appropriate solutions.
- To carry out all administrative tasks relating to the Contact Centre and any necessary follow-up work in relation to incoming calls.
- Encourage and assist customers to access services, forms and information via the website

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £14.22-£17.44 per hour

Schedule:

- Monday to Friday

Work Location: In person


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