Cohort Programme Coordinator

3 weeks ago

London, United Kingdom Hatch Enterprise Full time

What excites you about Hatch as an organisation and about this role in particular?
- Which of the Programme Coordinator roles are you most interested in and why?
- What would you do in this role that would really make an impact?
- Where did you first hear about this opportunity?

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**Programme Coordinator (x2)**

**Salary**: £24,950 - £26,975
Contract Type: Permanent
Hours: Full Time (typically 09.30-17.30 but with flexibility)
Location: Elephant & Castle / Remote
Responsible To: Programme Manager
Interview Dates: 1st interview w/c 31st October and 2nd interview w/c 14th November

**Role Purpose**

Picture this: You pick up the phone to speak to an entrepreneur that you worked with on a Hatch programme last year. Since you last caught up with them, their business has gone from strength to strength, accessing new funding and customers, and increasing their impact.

They tell you that the support you and the Hatch team provided - running weekly workshops, connecting them with a supportive community of other entrepreneurs, providing them with tailored support from industry experts, and introducing them to a mentor - was critical to their successes. The knowledge, skills, network and confidence that they accessed through Hatch changed the course of their business.

You know that the work you did as a Programme Coordinator - supporting a Programme Manager to design and deliver programmes of support, managing the day-to-day administration of programmes, and acting as main point of contact for entrepreneur questions and requests - has empowered hundreds of underrepresented founders to imagine, launch and grow sustainable and impactful businesses.

If this is the kind of job you would enjoy, you should join the Hatch team as a Programme Coordinator.

We’re a growing team within a growing organisation, combining the agility of a start-up with the impact of a charity, with a focus on creating robust processes and transparent systems that can help us keep up with our speed of growth.

**Responsibilities**

**Communicating with founders**
- Acting as the main point of contact for entrepreneurs on a cohort, ensuring they all have the information they need to get the most out of programmes
- Leading on administrative matters, including calendar invitations, permissions, photographs, and communications

**Programme delivery and support**
- Ensuring that workshops, events, and sessions run smoothly and deliver a great experience for everyone involved
- Providing technological support with tools including Zoom breakout rooms, Google JamBoards and Miro
- Producing materials to support founders’ learning, including PDFs, slides, and spreadsheets

**Working with external freelancers and volunteers**
- Briefing and training skilled volunteers, experts and facilitators to ensure high quality delivery of support sessions
- Ensuring the right contracts with founders, facilitators and expert speakers are in place
- Helping maintain our database of expert speakers, freelancers and volunteers
- Identifying and onboarding new freelancers and volunteers by networking, researching, and attending external events
- Keeping track of and processing invoices from freelancers

**Monitoring and evaluation**
- Gathering feedback from entrepreneurs and sharing insights and areas of improvement
- Interviewing founders and creating case studies from their written and verbal feedback
- Collaborating with the Marketing team to share stories from our founders on our social channels

**Systems and administration**
- Maintaining KPI tracking system to record event attendees, feedback and learning outcomes
- Reviewing and suggesting improvements to systems as needed

**Other**
- Representing Hatch externally at speaking opportunities (optional)
- Other duties that may be required from time to time as part of a small, dynamic team

**Person Specification**
- Excellent time-management and organisational skills
- Strong verbal and written communication skills
- Proactive problem solving skills
- Ability to work independently and identify potentially more effective ways of working
- A passion to support underrepresented founders to start and grow businesses that will have a positive impact in the world
- Ideally you have the flexibility to work some evenings and weekends in order to host or attend events and workshops

**Benefits**

We care about our people and giving them the things they need to succeed.

We have always been supportive of flexible working, which has become even more important recently. We have an office in Elephant & Castle, which is available for anyone to work from as much or as little as theyʼd like. For those working at home, weʼll provide you with a laptop to get you set up. In the post-COVID world weʼre experimenting with full flexibility to work from home or in the office as it suits you, but hope th

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