Bookings and Emergency Allocations Officer

3 weeks ago


London, United Kingdom Domus Recruitment Ltd Full time

Domus Recruitment are working on behalf of our client in Tower Hamlets, who are looking for a Bookings and Emergency Allocations Officer on a 6 month contract. This opportunity is good for anyone that has experience within Housing Options (homelessness) servicearea.
**Key Responsibilities of a Bookings and Emergency Allocations Officer**:

- To ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options, providing information in advance of transfer to self-contained accommodation so that properties are suitable first-time round
- To conduct inspections of designated hotels as directed, to confirm landlord compliance with service standards, referring to enforcement agencies as appropriate
- To assess the accommodation needs of homeless applicants and undertake all procedures for booking customers into emergency, self-contained temporary and permanent accommodation, ensuring compliance with statutory requirements, guidance governing the suitabilityof accommodation and Council policies, procedures, and targets
- To manage a caseload of applicants accommodated under homelessness duties and powers in bed & breakfast accommodation and liaising with the lead officer dealing with the homelessness assessment to ensure all enquiries are completed in a timely manner, bringingconcerns to the attention of the Team.

**Bookings and Emergency Allocations Officer Requirements**:

- An understanding of the duties owed to customers threatened with homelessness/actual homelessness under relevant legislation
- An awareness of the services available to customers seeking help and accommodation provided by other organisations, both statutory and voluntary, including those beyond housing such as health & well-being, employment & education
- Good knowledge of the Housing Benefits system and general knowledge of
wider welfare benefits available to tenants and customers
- Knowledge of the principles and processes of managing rent accounts
If you are interested in the above position please apply, or for more information contact **Ben Hole**at Domus Recruitment.



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