Business Support Advisor

6 months ago

Wigan, United Kingdom Middleby UK Full time

**Business Support Advisor
Middleby UK is based in Wigan and is part of the USA - based Middleby Corporation. Middleby UK import Commercial Kitchen Equipment which is designed and manufactured by other businesses within the Middleby Corporation to be sold into the UK market. Our product range is prominent in many national chains around the UK.

We are looking to recruit a Business Support Advisor to join our busy team on a full time, permanent basis.

**Key Accountabilities
- Re-charge invoices - raising all invoices relating to re-charge costs to intercompany accounts, including rent, rates, payroll, freight, general costs. Ensuring all re-charges are done in the relevant month and before Month End close.
- Assisting of warranty claims to the factory, this includes normal warranty, Start-up Claims, Magikitch’n test claims, updating Marron records with TurboChef sales (Serial Numbers).
- Working closely with Procurement Officer for training and assistance while learning, working closely with technical team.
- Ensuring claims are submitted in a timely manner and chasing factories for credits if not received.
- Keeping spreadsheet logs of claims and credits updated.
- Ensuring list is updated for each Month End.
- Working with the Operations Manager and other departments to ensure that we maintain compliant on supplier portals like Altius (Morrisons) and Ariba (Greggs). Monitoring when items are due to expire and alerting the relevant department manager ahead of the expiry date that they have 120 day, 60 days, 30 days etc to go to update the system or for them to pass the information to you to allow you to update the records, ensuring we are always compliant.
- Log service calls with engineers and obtain job reports to be sent to the dealers, order spare parts on First Choice website so the call out can be completed.
- Re-charging service work to customers as dictated by the Technical Manager.
- Ensuring that company policies and procedures are always followed.
- Work flexibly as a full team member by covering for holidays and absence, by role re-allocation and carrying out any other duties, which may reasonably be requested of the role when required.

**Skills, Knowledge and Experience**
- High level organisational and time management skills and the ability to pragmatically assess and manage priorities.
- Excellent communication and interpersonal skills and ability to build relationships with internal and external stakeholders.
- Good knowledge of Microsoft software, particularly Word and Excel.

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