Customer Outreach Specialist

3 weeks ago


Nelson, United Kingdom Star Print Full time

**Job Title**: Customer Outreach Specialist

**Key Responsibilities**:
**Customer Engagement**:Contact existing customers via phone calls to inquire about their current printing needs.
Build rapport and maintain positive relationships with clients through effective communication.

**Product and Service Promotion**:Introduce and educate customers about new services, including website development and social media marketing.
Tailor solutions to meet individual client needs and highlight the benefits of these services.

**Customer Needs Assessment**:Listen to customers' requirements and concerns to identify opportunities for upselling or cross-selling our products and services.

**Data Management**:Keep accurate records of customer interactions and their preferences.
Update the CRM system with relevant information for follow-up and reporting.

**Feedback Collection**:Gather feedback from customers on our products and services to provide insights for improvement.

**Qualifications**:

- Excellent communication skills, both verbal and written.
- Customer-centric approach and a friendly demeanor.
- Sales or customer service experience is a plus.
- Proficiency in using customer relationship management (CRM) software.
- Basic knowledge of printing, website development, and social media marketing.
- Organisational skills and attention to detail.
- Ability to work independently and prioritize tasks effectively.
- Reliable and able to commit to one day a week.

**Working Conditions**:

- Part-time, one day a week (flexible schedule).

**Conclusion**:The Customer Outreach Specialist role is designed to maintain strong relationships with existing customers and promote our new services. The job title and description are focused on customer engagement, service promotion, needs assessment, and data management to ensure the best customer experience and growth of our business.

**Job Type**: Part-time

**Salary**: From £11.50 per hour

**Benefits**:

- Flexitime

Supplemental pay types:

- Loyalty bonus

**Education**:

- GCSE or equivalent (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person


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