Receptionist

5 months ago

Crowborough, United Kingdom Well House Veterinary Clinic Full time

'''Job Summary'''

**Responsibilities**:

- **Ensure that all visitors to the practice are met in a professional, friendly and courteous manner at all times.**:

- **Telephone calls should be answered as a matter of priority to ensure that all client enquiries are dealt with promptly and professionally**:

- **Providing excellent customer service at all times, in a professional, sympathetic and courteous manner**:

- **Record, pass on and personally follow up enquires promptly and efficiently**:

- **Add new client details onto computer system**:

- **Check/update vaccine/contact details upon each visit or during each phone call.**:

- **Ensure invoices are correct and any adjustments have been added.**:

- **Secure follow up appointments to close a treatment plan fully wherever possible.**:

- **Call all missed appointments to re-schedule.**:

- **Actively promote Pet Healthcare Plans and pet insurance.**:

- **Keep the reception area clean and tidy at all times, especially ready for the next working day.**:

- **Adhere to all practice/reception policies/procedures to ensure an excellent level of customer service to our clients at all times.**

**Duties**:

- **Perform administrative and reception duties to include**:

- **Booking, cancelling and changing appointments.**:

- **Receiving cash/card payments.**:

- **Deal with cash exchanges and end of day banking procedures.**:

- **Attend reception team meetings as and when requested.**:

- **Dispense medications/prescriptions.**:

- **Keep client/patient records up to date.**:

- **Ensure all daily paperwork is completed**:

- **Deal with and organise incoming and outgoing post.**:

- **Fill out consent forms ready for next day surgeries.**:

- **Fill out paperwork for Pet Healthcare Plan/4-week free insurance.**

**Any other duties required by the practice**

**Because our employee's matter**

We recognise that our people are fundamental to the success of our business. Investing in our people is at the heart of what we do. In addition to a competitive base salary, you will benefit from:
Work-life balance
- 6 weeks annual leave plus bank holidays
- Increasing holiday allowance based on length of service
- Your birthday as a paid day off

Wellbeing
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Initiatives focused on employee wellbeing
- Non-accidental injury support

Development
- An opportunity to progress within Veterinary care

Additional
- Pawsome Benefits - reward gateway giving discounts and cashback with 100’s of retailers
- Pension - 5% Employee/3% Employer
- Discounted staff pet care

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £11.44 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person

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