Customer Service Advisor

2 months ago

Newport, United Kingdom Sopra Steria Full time

Have you got experience in Customer Service either face to face or within a Contact Centre environment and looking for a new, exciting challenge? Do you want to work for a company known for its Great Place to Work awards? If so, read on...

You will work a Thursday & Friday from the Newport office, the rest of the week from home.

**What you'll be doing**:

- Answer all incoming/outgoing calls in line with current service level agreements
- Use the Oracle Based system to provide an accurate and timely response,or escalate queries where applicable.
- Take ownership of customer queries, comments, feedback and complaints.
- Be customer focused at all times and highlight any improvements opportunities
- Work as part of a strong team to deliver results during peak times
- Work with multi clients and understand their varying needs and systems

**What you’ll bring**:

- Excellent verbal and written communication skills
- Articulate & able to develop good working relationships with colleagues & clients
- Able to use initiative & exercise sound judgement.
- Good Microsoft IT and computer skills

**It would be great if you had**:

- Customer facing telephone and call handling skills
- Previous experience working in a Contact Centre environment

**Full time**:Permanent

**Location**:Newport

**Security Clearance Level**:SC

**Internal Recruiter**: Ellie***

**Salary**:£22, 145 per annum including 3% flex fund

**Benefits**:25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.

We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

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