Store Associate
4 weeks ago
Job Description: Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.
At Barnardo's we believe in children, the funds raised in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.
As a Store Associate you will support the manager with all aspects of running a busy store, it's the best of both worlds as you will have responsibilities but also the chance to develop and learn with an experienced store manager by your side. You'll need to be well organised with great communication skills and ready to learn how to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.
In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.
Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you
**Working Relationships**:
- Works closely with customers and donors.
- Job Purpose
- The Retail section consists of more than 700 Barnardo's shops across the
- UK. These high-street stores are reliant on donations from the public and corporate supporters, and generate funds from the sale of these donated items.
- There are a wide range of shops, from traditional charity stores to book shops and furniture. The Trading division produces and sells a range of products, including cards and gifts.
- To assist the Store Manager in the running of the Store and to supervise in the Store Managers absence as designated, ensuring that your actions reinforce the Barnardo's Basis and Values.
**Key Responsibilities**:
- General
- Sales
- Shop Appearance
- Stock
- Stockroom
- Staff
- Administration and Security
- Health and Safety
**GENERAL**
- Ensuring stock is generated over the door by members of the public and ensure donors sign up to the Gift Aid scheme.
- Ensuring all stock is sorted, priced and steamed before going onto the Store floor.
- Use of Barnardos IS systems on a daily basis.
**SALES**
- Achieve profit targets by maximising sales and minimising costs.
- Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
- Implement any promotion in the store as directed by Head Office or your Area Business Manager or your Store Manager.
- Actively support any national or local fundraising promotions as directed by Head Office or your Area Business Manager or line
- manager.
**SHOP APPEARANCE**
- Maintain a high standard of presentation, both in the windows and
- the interior of the shop.
- Ensure the sales floor layout is as per the current Sales Analysis
- guidelines in conjunction with your line manager or Area Business
- Manager.
- Achieve and maintain high standards of housekeeping,
- organisation and cleanliness throughout the Store, including the
- sales floor and stockroom areas.
*
**STOCK**
- Actively encourage the public to donate saleable stock.
- Actively support the Store in achieving the required Gift Aid
- conversion rate.
- Adhere to Gift Aid procedure when processing Gift Aided donations.
- Price stock at a consistent level in accordance with Barnardo's price guides.
- Ensure there is adequate stock available on the shop floor at all times, on all key lines (stock density), including hanging, ticketing and sizing all clothing as appropriate.
- Ensure the shop density is kept full by ensuring there is adequate
- stock available at all times (productivity).
- Rotate stock on a daily basis so that no garment remains on the shop floor for any longer than the agreed time limits.
- The role will demand moving sometimes high volumes of stock on a daily basis.
- Arrange where appropriate, in conjunction with your line manager, a van collection service in order to provide enough
- stock to support the turnover of the shop.
- Comply with all instructions regarding the sale and auditing of new goods.
**STOCKROOM**
Keep van collection goods and other goods separate (i.e. over the door, Gift Aid).
**STAFF**
- Ensure that tasks are properly delegated to staff/volunteers in accordance with their training and abilities.
- Organise a rota to ensure the Store runs effectively and the sales floor and sort room tasks are allocated.
- Create an organised and pleasant working environment for staff and volunteers.
- Inform the Store team of business communications, pro
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