Customer Relations Adviser

4 weeks ago

Glasgow, United Kingdom Sedgwick Full time

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace®

Forbes Best-in-State Employer

Customer Relations Adviser - 12 months fixed term contract

The role:
We have an exciting opportunity for a Customer Relations Adviser to join our experienced team on a 12 month fixed term basis, managing complaints within our Glasgow office.

Working closely with your local colleagues and those in regional offices, you'll help provide a full service to our valued clients by ensuring the highest standard of customer care. Using your empathy and understanding, you will record and manage all complaints from customers and our clients. This will include collating and sharing complaint information with claims handlers, loss adjusters and other relevant parties, and working to agreed timescales to successfully manage client expectations. Once shared with your colleagues, you'll take responsibility to drive a plan of action to ensure each complaint is dealt with to a satisfactory outcome and that the customer is happy with the resolution.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our offices, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.

You will have/will be:
- A sound domestic or commercial property insurance claims background is essential, as it's vital that you can manage both the quantum and validation aspects of our claims whilst identifying the best complaint resolution route- Experience in a complaint handling role would be beneficial- Excellent communication skills, verbal and written- The ability to defuse difficult situations- Able to remain calm and professional under pressure- Able to work on your own initiative and be willing to go that 'extra mile'- Good IT skills, including MS Word and Excel- A working knowledge of Regulatory Complaints and Compliance as it applies to the insurance industryWhat will you get for this role?- Competitive salary depending on skills, experience and qualifications- Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home- Pension Scheme- Holiday allowance of 25 days plus bank holidays- Discounts on various products and services- Employee assistance programme for employee wellbeing- Life assurance

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues - so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.
- Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability._
- or disability._

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

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