Service Coordinator

7 months ago

Leicester, United Kingdom Pinntec Limited Full time

**JOB TITLE**

Service Coordinator

**REPORTING LINE**

Service Manager

**MAIN OBJECTIVES**

To assist with the management and coordination of daily operational activities within our Service Department

**DUTIES AND RESPONSIBILITIES**

**(please note this is not an exhaustive list of duties but represents the main requirements of the role)**

To enter Service activities onto the Pinntec management system

To enter Service activities onto our customer’s management system

To create and raise orders on the Pinntec finance system

To check and chase customer Purchase Orders

To answer telephone calls into the Service department and direct or actions calls appropriately

To appropriately respond and action e mails received into the Service department

To schedule and book Pinntec resource and 3rd Party resource to complete Service work on our customer’s premises

To keep stock management systems up to date

To create and update “how to” guides

Ensure all contact with customers is conducted with respect and professionalism to all concerned.

Engage positively with customers onsite employees, providing training and support as appropriate

To be aware of and follow the company’s published Health & Safety Policy, maintaining individual duty of care to all concerned.

To be prepared to take on any other role or work in any other area of the business as circumstances may dictate.

**PERSON SPECIFICATION**

**EXPERIENCE/KNOWLEDGE**

Previous experience in a Project based or Operational Service Role would be advantageous

**TECHNICAL SKILLS**

Computer literate with a good working knowledge of Word, Excel and Outlook

**PERSONAL SKILLS**

Thorough

Self-motivated and can work independently

Good organisational skills

Detail orientated

Good communication and interpersonal skills

Good problem solving skills

Customer focused

**PERSONAL ATTRIBUTES**

Confident and personable

Articulate

Well presented

Committed to high professional standards

Quality focused

Willingness to be flexible with working hours to respond to the needs of the business

**QUALIFICATIONS**

Good general education

**Job Type**: Part-time

**Salary**: £12,000.00-£14,000.00 per year

Expected hours: 20 per week

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to Commute:

- Leicester (required)

Ability to Relocate:

- Leicester: Relocate before starting work (required)

Work Location: In person

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