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Customer Care Advisor

4 months ago

Bristol, United Kingdom PillTime Full time

**Join the PillTime Team: Customer Care Advisor**

Are you seeking a career in a dynamic team within a thriving, forward-thinking company? Look no further than the exciting Customer Care Advisor role at PillTime

But don't just take our word for it—here's what Rebecca, a valued team member, has to say:

- "Working at PillTime has been an incredible experience. The team dynamic and the company's commitment to innovation make every day rewarding and exciting."_

PillTime is an advanced online pharmacy in Bristol and the fourth-largest pharmacy in the UK. We are changing the way thousands of people receive and manage their vital medications from the convenience of their homes. As a significant contributor to the automation of medicine prescription provision and delivery, we seek an enthusiastic and committed Customer Care Advisor.

**Why PillTime?**
- _Be a Pioneer:_ Join a team at the forefront of transforming lives through efficient medication management.
- _Team Spirit:_ Collaborate with experienced advisors in a supportive environment where continuous coaching and training are prioritised.
- _Visionary Leadership:_ Work closely with Karen, our Head of Customer Care, as we strive to change lives and put customers at the heart of everything we do.

**Key Responsibilities**:

- Ensure the customer journey is prompt, informative, and supportive.
- Manage customer data accurately through the CRM system.
- Collaborate with other departments for efficient query resolution.

**Requirements**:

- Positive communication skills, both on the phone and in writing.
- Comfortable using various IT systems; training provided.
- Previous customer-facing experience in office, retail, or hospitality.
- Positive attitude and eagerness to contribute to a customer-centric culture.

**What PillTime Offers**:

- Competitive starting salary.
- Opportunity to work from home up to 2 days per week.
- Ongoing coaching, training, and personal development plans.
- Thriving company culture with a positive and visionary outlook.

**Job Types**: Full-time, Part-time, Fixed term contract
Contract length: 12 months

**Salary**: £10.42-£11.44 per hour

Expected hours: 40 per week

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Work from home

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Overtime

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person