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Service Advisor

4 months ago

Shrewsbury, United Kingdom RSD Recruitment LTD Full time

Service Advisor

24.7k OTE 27.5k

Hours: Monday to Friday 8am-6pm plus 1 in 3 Saturdays 8am-12pm paid at overtime rate

**What you’ll be doing**:

- Taking bookings for service work by telephone, obtaining all necessary details in respect of work required, nature of problems and wherever possible identifying specific faults.
- Delivering high level of customer service.
- Liaising with Technicians.
- Keeping customers informed of their vehicle’s progress throughout the day. Building an understanding and knowledge of the full range of Nissan cars, products and services.
- Scheduling all work to maximise utilisation, ensuring that work is capable of completion in line with customer’s requirements offering an alternative booking if necessary.
- Ensuring that any customer mobility requirements are arranged if required and maintain appropriate schedules for courtesy cars and collection and delivery drivers.
- Creating vehicle job cards for each job and pass them to the relevant Service Team Manager/Service Advisor, ensuring that all service documentation is completed as accurately as possible and ensure all vehicles are checked for service measures and recalls.

**What we need from you**:

- Previous experience in a Service department as a Service Administrator or Advisor Excellent customer service skills Organised and good attention to detail Ability to adapt quickly
- Previous experience using invoicing systems

**In return we’ll offer**:
22 days holiday + bank holidays

Competitive employer pension

Career development opportunities

**Job Types**: Full-time, Permanent

**Salary**: £24,700.00-£27,500.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: One location

Reference ID: Service-advisor-shrewsbury