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Customer Services Administrator

5 months ago

Wandsworth, United Kingdom European Metal Recycling Full time

About our opportunity:
Here at EMR our aim is to be the global leader in the provision of sustainable materials and the foundation of a world class customer experience.

We are looking to recruit a Customer Services Administrator to join our busy team to help us provide a high standard of customer experience throughout their journey with us.

What you will be doing:
To provide a high level of customer service with the aim of improving the customer experience and thereby maximising customer footfall, material volumes, quality, and margin.
- Act as the first-line contact for in-bound calls to local EMR businesses, dealing with enquiries where possible
- Able to maximise the business opportunity resulting from the enquiries, asking the right questions
- Effectively engage and educate customers on EMR’s offering
- Communicating with Commercial team and lead generators to maximise business opportunity
- Use of CRM system to maintain accurate records of customer contact
- Updating, qualifying & re-qualifying existing data within the CRM
- Ad hoc administration tasks
- Provision of a level of holiday cover for commercial administrators and lead generators

About you:

- Good listening, written and verbal communication skills (essential)
- Prior experience of providing a high level of commercially-focussed customer service
- Previous experience of working in a busy office environment
- Excellent working knowledge of Microsoft office, particularly Excel and Outlook
- Use of CRM system

Who we are?
European Metal Recycling is a global leader in sustainable materials with physical operations in the UK, USA, Germany and the Netherlands. Our core business is the recycling of metal and plastics from a range of public, commercial and industrial waste streams. Our recycling activities generate around 10 million tonnes of sustainable materials every year, saving over 10 million tonnes of CO2.

Our mission is to have great people serving our customers with dependable recycling solutions. EMR is still privately owned, with family values at its core. It’s a place where we care about our people, our customers, our workplace and our communities. We offer diverse and exciting career opportunities where individuals can make a difference and are recognised and rewarded for their hard work.

It goes without saying that you will need the correct licences or certificates for a variety of our roles.

**We Care**
- Integrity - you are Respectful and Honest
- Trust - you are Collaborative and Authentic

**We Do**
- Accountable - you are Determined and Responsible
- Innovative - you have a Growth Mind-set and you are Progressive

If we all carry out our roles in line with these Behaviours, we will achieve success as One Team. If you embody our Behaviours, we want to hear from you

Package Description
Attractive Salary + Benefits
- Bonus scheme
- Cycle to work scheme
- 25 days annual leave plus bank holidays, plus each year you will have the option to buy and sell leave
- Enhanced maternity and paternity leave
- Employee Support to include Life Assurance and critical illness pay
- 24/7 Colleague Assistance Programme and Financial Wellbeing Support - access to affordable loans, savings accounts, advanced earned pay, and financial education via salary finance
- Online savings
- major retailers, utilities, entertainment plus many more