Welfare Benefit Advisor

7 months ago


Sunderland, United Kingdom Age UK Sunderland Full time

**J O B V A C A N C Y**

**Welfare Benefit Advisor**

**Permanent**

**Hybrid working available**

**35 hours per week, £25,500 per annum**

An exciting opportunity has arisen for a highly organised, self-motivated Welfare Benefits Advisor with excellent communication skills and a wide knowledge and experience of attaining welfare benefits to achieve income maximisation for older people.

A good standard of education and sound understanding of GDPR is required as well as the ability to explain complex issues whilst displaying an understanding and empathy for the needs and aspirations of older people.

At Age UK Sunderland, not only can you expect a competitive salary, generous annual leave and pension entitlement, you can also expect to be supported in your ongoing personal development and work alongside people who are passionate about supporting individuals to achieve good mental and physical wellbeing and to live life to the full.

Must drive and have access to a car for work purposes.

Income maximisation via welfare benefit entitlement plays a key role in the improvement of wellbeing in older people whilst providing tangible financial support.

The Welfare Benefit Advisor post is responsible for providing first tier advice on all welfare benefits, whilst managing a caseload of individuals.

The post holder will be responsible for the adherence of our Information & Advice Quality Programme (IAQP) and ongoing sustainment of the quality accreditation.

The post holder will also identify unpaid carers and enable access to appropriate welfare benefits.

**Key Responsibilities**

Provide accurate and timely advice on the entitlement of all welfare benefits, keeping up to date with changes in legislation.

Adhere to necessary administrative and information systems.

If appropriate to act on behalf of and with the permission of clients, including correspondence, filling in forms and seeking information from third parties.

To carry out home visits, deal with telephone enquiries and appointments.

To organise welfare benefit drop-ins as and when necessary on and off site.

To signpost and make referrals where appropriate to partner organisations.

To develop and maintain links with other information and advice service providers within the city of Sunderland

Complete independent file review’s to monitor team and individual competency.

Participate in the quality standard process and support the sustainment of the Age UK Information and Advice Quality Programme.

Support completion of client referrals, record electronically and feedback to team members

To keep accurate records for the client database as required.

Comply with General Data Protection Regulation (GDPR) requirements at all times

**General**

The post holder must carry out duties and responsibilities with due regard to the organisations’ equal opportunity policies and procedures.

The post holder must at all times respect client confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of GDPR ensuring that there is no breach of confidentiality as a result of his/her actions.

The post holder must take responsibility for self-development on a continuous basis, undertaking on-the-job training as required.

The post holder must be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident incident or potentially hazardous environment being aware of and responsible corporately and as an individual for AUKS Health and Safety policy.

The post holder will ensure they accurately represent AUKS and ensure the values of AUKS are upheld at all times in carrying out their work

The post holder must work in general accordance with the organisation’s policies and guidelines at all times.

To abide by Age UK Sunderland’s safeguarding policy and organisational alerter process.

This job description is intended as a guide to the main responsibilities of the post and not as an exhaustive list of duties and tasks. The post holder may be required to undertake other duties appropriate to his/her grade, which are not listed above, at the direction of his/her manager/Director. The job description may be amended from time to time after consultation with the post holder.

**Person Specification**

**Essential Criteria**
- Qualification in Information, Advice and Guidance or extensive experience of welfare benefits.
- Have knowledge of community care services for Older People.
- Experience of welfare entitlements and income maximisation.
- An understanding of vulnerable people’s issues.
- A sympathetic and helpful manner and an ability to explain complex issues patiently.
- Ability to work autonomously and collaboratively and manage your own caseload.
- Ability to work in a busy team environment
- Have complete discretion and maintain confidentiality at all times.
- Ensure strong moral values are upheld.
- Be I.T. lite



  • Sunderland, United Kingdom Age UK Sunderland Full time

    **J O B V A C A N C Y** **Welfare Benefits Advisor** **Permanent** **35 hours per week, £25,500 per annum** An exciting opportunity has arisen for a highly organised, self-motivated Welfare Benefits Advisor with excellent communication skills and a wide knowledge and experience of attaining welfare benefits to achieve income maximisation for older...


  • Sunderland, United Kingdom Age UK Sunderland Full time

    **J O B V A C A N C Y** **Senior Welfare Benefit Officer** **Permanent** **35 hours per week, £25,500 per annum** AUKS social prescribing programme the “Front Door Service (FDS)” provides low level community-based support for older people with a focus the preventative agenda. The Front Door I&A Officer will provide practical support to help older...

  • Employment Advisor

    2 weeks ago


    Sunderland, United Kingdom Trigon Recruitment Full time

    **Role: - Employment Advisor** **Location: - Sunderland** **Salary: - £25,000 DOE** **Role overview of an Employment Advisor** Trigon Recruitment are recruiting for a reputable national training provider for an Employment Adviser. This role will carry a caseload of customers who are unemployed and referred by Job Centre Plus. An Employment Adviser will...


  • Sunderland, Sunderland, United Kingdom Togetherforchildren Full time

    Togetherforchildren is seeking an experienced Child Welfare Specialist to join their Children's Services team, working across three service areas: ICRT, Assessment and Locality Teams.This role offers the opportunity to work within a small social work team, benefiting from high levels of support and guidance from a Team Manager and Assistant Team Manager.The...


  • Sunderland, Sunderland, United Kingdom Medacs Full time

    We are seeking a skilled Physiotherapist to join our team at Medacs as a Clinical Assessor. This role offers the opportunity to work collaboratively with other healthcare professionals to ensure high-quality patient care.Key Responsibilities:Conduct thorough patient assessments to determine suitability for benefitsWrite accurate and concise reports to...


  • Sunderland, Sunderland, United Kingdom Together for Children Sunderland Full time

    About the OpportunityWe are looking for a highly skilled Educational Welfare Officer to join our team in Sunderland. As an Educational Psychologist, you will be responsible for developing and implementing effective child-centred, evidence-based practices that support the educational and emotional needs of children and young people.The successful candidate...


  • Sunderland, Sunderland, United Kingdom Togetherforchildren Full time

    Social Work PositionWe are currently recruiting for an experienced Social Worker to join our Peripatetic team, working across ICRT, Assessment and Locality Teams.The successful candidate will benefit from a supportive team environment, with regular supervision from a Team Manager and Assistant Team Manager.Our team uses the Signs of Safety model of practice,...


  • Sunderland, Sunderland, United Kingdom Togetherforchildren Full time

    About the RoleWe are seeking a highly skilled Community Child Welfare Specialist to join our team at Together for Children. As a key member of our staff, you will be responsible for conducting assessments and providing support to children in need.This is a fantastic opportunity to make a real difference in the lives of children and young people. You will...

  • Parts Advisor

    7 months ago


    Sunderland, United Kingdom Quickco Full time

    **Parts Advisor** **Quickco Sunderland** **Salary of £23,059 with £5,100 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Do you love working with people? Can you provide the highest standard of customer service possible...

  • HR Advisor

    7 months ago


    Sunderland, United Kingdom Thompson Waste Ltd Full time

    At Thompson Waste and recycling we’ve been delivering across the northeast since 1950, we are a still a family run business, we have a strong focus on the future, climate change, sustainability and innovation - we keep moving forward. A HR Advisor is required, We are looking for an experienced HR advisor to work with our management team in a fast-paced...

  • HR Advisor

    7 months ago


    Sunderland, United Kingdom BMC Full time

    Our client is a Sunderland based charity who are looking for a HR Advisor to join the team for a 6 month FTC. **Main purpose** Reporting directly into the Head of People the role is the ideal opportunity for an immediately available HR Coordinator or HR Advisor that is looking for a new challenge. The role is responsible for providing high quality advice,...

  • Service Advisor

    7 months ago


    Sunderland, United Kingdom Evans Halshaw Renault Full time

    **Service Advisor** **Evans Halshaw Renault Sunderland** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Bodyshop Advisor

    7 days ago


    Sunderland, United Kingdom Vertu Motors Full time

    **About us** our Vertu Accident Repair Centre in Sunderland are recruiting for a Bodyshop Advisor to join our team. We are offering a basic salary of £23,000 with an OTE of £26,000 (based on 40 hours) plus excellent company benefits! **About the Role** The Bodyshop Advisor role is one of the most important roles in our Centre. We believe that Customer...

  • Parts Advisor

    2 weeks ago


    Sunderland, United Kingdom Quickco Full time

    **Parts Advisor** **Quickco Sunderland** **Salary of £21,456 with £5,100 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Do you love working with people? Can you provide the highest standard of customer service possible...

  • Parts Advisor

    2 weeks ago


    Sunderland, United Kingdom Evans Halshaw Renault Full time

    **Parts advisor** **Evans Halshaw Renault Sunderland** **A basic salary of £20,849 with a bonus of £3,100 with pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Do you love working with people? Can you provide the highest standard of...


  • Sunderland, United Kingdom Back 2 Work Full time

    Were recruiting for Customer Service Advisors to earn up to £27,000 per annum.Customer Service Advisor benefits:Loads of transport linkseasy to get into the office. Fully kitted out Recreational Space including PS5, and a Pool Table, perfect to chill out in on your breaks.Enjoy incentives regular recognitionstore discountsTraining is included to prepare you...


  • Sunderland, United Kingdom Back 2 Work Careers Full time

    Were recruiting for Customer Service Advisors to earn £11.44 per hour.Work from home fully remote and telephone experience isnt essential. Career progression available.Customer Service Advisor benefits:A range of discounts for leading Highstreet brandsCompany pensionFlexitime consideredReferral programme availableComprehensive salaryTraining is included to...

  • Graduate Advisor

    7 days ago


    Sunderland, United Kingdom Pareto Law Full time

    Role: Graduate Advisor Location: Sunderland REF: J12002:NE:GJ:GA **Salary**: £23,000 basic salary They’re after commercially-minded Graduates to contribute to the continued success of the company as **Graduate Advisors.** On top of the broad range of competitive perks that are on offer, this is an unrivalled opportunity to launch a career with a...

  • Service Advisor

    7 months ago


    Sunderland, United Kingdom Lookers Plc Full time

    OTE: GBP £30,800.00/Yr. Overview: **Location: Nissan Sunderland** **Salary: £26,000 per annum; plus bonus with OTE of £30,800** **Hours of Work: (42) Monday to Friday 08:00 to 18:00 and Saturdays (rota basis) 08:00 to 12:30** Lookers are opening a new Franchised dealership in the Sunderland area, and as a result we have a rare and exciting opportunity...

  • Customer Advisor

    7 months ago


    Sunderland, United Kingdom B&Q Full time

    **About the role** **Customer Advisor outdoor/building** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Sunderland** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...