Office Administrator/receptionist Part Time

3 months ago


Hillingdon, United Kingdom Vine Estates Full time

A fantastic opportunity has arisen for a part time office administrator to join a well established and fast growing independent estate agency at their office premises in Hillingdon.

The company is looking for a new member of the team to work mainly but not solely, within an administrational role. Customer service is very important to us to ensure repeat business and building good quality long term relationships with clients is paramount. This role would suit a polite, analytical, emphatic, motivated, responsible, well presented and punctual individual, focused on customer service and attention to detail.

Experience in the estate agency or administerial field would be preferred, however this is not a must. Full training on our systems, processes, procedures and way of working will be provided.

**As an office administrator, your duties will be to;**
- Dealing with day to day general property management telephone calls & tenant, landlord/vendor enquiries
- Receiving, processing and completing tenant referencing checks
- Checking all property transaction files are up to date and compliant with current legislation
- Dealing with contractors to book in maintenance requests
- Registering applicants onto the phone and organising viewings (when necessary)
- Handling renewal tenancy negotiations
- Drafting tenancy agreements and sending these out for signing pre move in
- Handling the post move in paperwork
- Finalising accounts paperwork post move in
- Raising invoices and dealing with creditors & debtors
- Carrying out bill change overs
- Booking in cleaners, inventory clerks, plumbers, electricians and other tradespeople
- Build relationships with existing clients through good quality of service
- Maintain a high level of customer service
- Maximise revenue for the business
- Encourage repeat business and recommendations
- Work well within a small team assisting the role of key income generating staff
- Be fluent in English, able to easily speak, read & write, with the ability to draft letters & documents
- Have some previous office/accounts, estate agency or secretarial experience
- Be able to work on a customer service focused basis
- Have excellent verbal and written communication skills
- Be reliable, trustworthy, motivated and responsible
- Be well presented (smart dress is required to work in this position, casual wear not appropriate)
- Be well organised
- Demonstrate ideas and initiative
- Have the right to work in the UK
- Have a good general knowledge of the West London area
- Be able to think fast and use their own initiative
- Be looking to grow with a business

**The business will;**
- Provide a full training schedule, covering all aspects of the company and its methods for processing transactions
- Offer a fixed salary

**Salary;**

£5,500 - £9,300 PA

Referral bonus scheme

Support to gain professional qualifications to further estate agency knowledge and prospects

**Schedule;**

Monday - Friday, 9/9:30am - 12/12:30pm. (Likely to start off with three days a week, increasing days and then hours depending on workload).

**Location;**

Office based, Hillingdon.

**Job Types**: Part-time, Contract, Permanent

**Salary**: £5,500 - £9,300.00 PA

**Job Types**: Part-time, Permanent

Pay: £5,500.00-£9,300.00 per year

Expected hours: 9 - 15 per week

**Benefits**:

- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person

Reference ID: VN 094


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