Planner

1 month ago

Royal Tunbridge Wells, United Kingdom Fortem Solutions Ltd Full time

**The Role**
Due to rapid growth and continuous success we are currently recruiting for a Planner to join our team at our Tunbridge Wells branch. Benefits: - 24 days annual leave + bank holidays - Pay review every January
**The Project**
Service Planners work together to plan and schedule jobs for a team of trades people, to deliver excellent customer service and maximise efficiency and productivity of the team. Service Planners focus on booking in future jobs, whilst working with Customer Service Advisors who focus on past and current jobs that were not completed, re-booking them with the Service Planners, along with any emergency jobs that come in. You will need to be pro-active and organised to ensure all works are allocated and completed within the given timescales, and all customers are satisfied with the service provided. If you enjoy customer interaction and have the ability to articulate a situation, and have a professional, personable and adaptable style; we would love to hear from you
**Essential and Desirable Criteria**
Essential Criteria: - Excellent planning skills - Excellent time management skills with ability to prioritise own workload, deal with conflicting demands and meet tight deadlines - Common sense approach - Driven by achieving targets - IT skills - to include advanced excel skills, outlook. - Ability to engage people and build strong working relationships with trades, colleagues, client and managers - Good telephone manner - proven experience in managing telephone enquiries from field based colleagues /customer enquiry - Excellent communication, organisation and Customer Service skills - Problem solving skills, analytical capability - Ability to work well under pressure and be resilient - Ability to retain information in a fast paced environment - Full valid UK driving license and use of own vehicle Desired Criteria: - Previous customer service or call centre experience - Experience in social housing repairs and maintenance - Trade experience or Repairs and Maintenance experience for problem diagnosis - Commercial awareness - Use of scheduling system DRS and Castleton Maintain
**Personal Qualities**
**Additional Information**
We offer a competitive salary in addition to a comprehensive benefits package* including a company pension scheme, life assurance, discounted private medical cover, incentive/bonus schemes, employee trade discounts, and many more. Some flexibility in working patterns is to be expected and a clean driving license is essential. We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognise and rewards your achievements.
**About Us**
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.
Job Reference: FOR02656

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