1st Line Technical Support

3 months ago


Kendal, United Kingdom Walker Fire Ltd Full time

We’re looking to hire a 1st Line Technical Support Advisor to join our experienced team based in Kendal. The purpose of your role is to deal with customer fire and security system related issues and resolve at first instance. You will join a highly motivated team and be part of a growth business working with colleagues who care about our customers.

**Person Specification**
- Confident and self-aware with the ability to communicate professionally
- Able to influence positively to gain effective outcomes
- Able to maintain performance in stressful and challenging circumstances
- Able to build and maintain long-term professional relationships both internally and externally
- Able to identify solutions to suit internal and external customers
- Produce high quality work ensuring recording and use of systems is accurate is analysed and acted upon
- Always putting the customer, our people and our business at the center of everything you do
- Effective organisation to ensure priorities, goals and deadlines are achieved.

**What you will be doing**
- Raising support tickets on the CRM system and complete with resolve action.
- Troubleshooting customer tech problems utilising standard procedures.
- Providing fixes as per the procedures and guides available or raising for senior tech support or an engineer’s visit as appropriate.
- Liaising with the planning department where an engineer’s visit is required.
- Liaising with senior tech support for further advice.
- Go through false alarm management notifications and follow procedures to deal with each one.
- Achieving daily and monthly Key Performance Indicators to provide our customers with the highest level of customer service and support
- Working on a variety of platforms and software to support our customer base

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Kendal: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer support: 1 year (required)

Work Location: In person



  • Kendal, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

    Business Support Administrator B3 - 30Hrs available - Kita House We are seeking an enthusiastic, motivated and hard working individual to join our Business Support Team on a temporary basis to support introduction of a new referral process for Community Paediatricians, countywide. This is an exciting project designed to improve the Service delivered and...

  • Technical Specialist

    3 months ago


    Kendal, United Kingdom James Cropper plc Full time

    **The Opportunity** Technical Specialist, is a diverse and interesting role in the James Cropper Paper Technical Team, providing technical support to colleagues, customers and supplier **Key Accountabilities** - Fulfilling the technical lead role in New Product Introduction process which involves taking projects from laboratory development work through to...


  • Kendal, Cumbria, United Kingdom James Cropper Paper & Packaging Full time

    Job SummaryJames Cropper Paper & Packaging is seeking a highly skilled Production Chemist / Technical Specialist to join our Paper and Packaging Technical division. This diverse and interesting role will provide technical support to colleagues, customers, and suppliers.Key ResponsibilitiesFulfill the technical lead role in New Product Introduction process,...

  • Production Chemist

    1 day ago


    Kendal, Cumbria, United Kingdom James Cropper Paper & Packaging Full time

    About James Cropper Paper & PackagingJames Cropper Paper & Packaging is a global leader in advanced materials and paper products, with a rich history dating back to 1845. Our company is led by the Cropper family and operates in over 50 countries, serving multiple markets from luxury retail to renewable energy.The OpportunityWe are seeking a highly skilled...

  • Production Chemist

    1 day ago


    Kendal, Cumbria, United Kingdom James Cropper Paper & Packaging Full time

    About James Cropper Paper & PackagingJames Cropper Paper & Packaging is a global leader in advanced materials and paper products, with a rich history dating back to 1845. Our company is led by the Cropper family and operates in over 50 countries, serving multiple markets from luxury retail to renewable energy.The OpportunityWe are seeking a highly skilled...


  • Kendal, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

    We are seeking a enthusiastic, motived and hard working team member to join our Business Support Team at Kinta House. The team offer administrative support to the Community Paediatric service, alongside Childrens Physiotherapy, Occupational Therapy, Speech and Language, Audiology and Childrens Community Nurses. The role will involve communicating with...


  • Kendal, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

    Up to 37.5 hours available, part-time hours will be considered. We are seeking a enthusiastic, motived and hard working team member to join our Business Support Team at Kinta House. The team offer administrative support to the Community Paediatric service, alongside Childrens Physiotherapy, Occupational Therapy, Speech and Language, Audiology and Childrens...


  • Kendal, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

    Business Support Administrator - Band 2 - 37.5 hours per week, Full time. Kendal. Part time hours will be considered The Children and Families Care Group within Cumbria Partnership Foundation Trust provides community clinical services across Cumbria, including health visiting, public health nursing, community children’s nursing, therapy services,...

  • Production Chemist

    4 days ago


    Kendal, Cumbria, United Kingdom James Cropper Paper & Packaging Full time

    About James Cropper Paper & PackagingWe are a global market leader in advanced materials and paper and packaging products, with a rich history spanning over 175 years. Our company is led by the Cropper family, who have been at the helm for six generations. We have an international workforce and operate in over 50 countries worldwide.Our company is renowned...

  • Production Chemist

    3 days ago


    Kendal, Cumbria, United Kingdom James Cropper Paper & Packaging Full time

    About James Cropper Paper & PackagingWe are a global market leader in advanced materials and paper and packaging products, with a rich history spanning over 175 years. Our company is led by the Cropper family, who have been at the helm for six generations. We have an international workforce and operate in over 50 countries worldwide.Our company is renowned...

  • Overhead Line Worker

    3 months ago


    Kendal, United Kingdom ENWL Full time

    Are you an authorised Overhead Line Worker based in Kendal? If so, we want to hear from you. Electricity North West is looking for a skilled and collaborative Overhead Worker to join our inclusive team. This full-time role comes with a generous salary of up to £38,789.81 p/a and a benefits package. As an authorised Overhead Line Worker, you will be...


  • Kendal, United Kingdom ENWL Full time

    Electricity North West has an exciting opportunity for an experienced Administrator to join our inclusive team. This full-time role is based in Kendal and offers a salary of up to £36,221.08 per year with excellent benefits. As an Overhead Lines Works Planner, you will work as part of a team to design overhead line refurbishment and maintenance projects by...


  • Kendal, United Kingdom Carer Support South Lakes Full time

    **About us** Carer Support South Lakes (CSSL) enables unpaid Carers to manage their caring roles to their own satisfaction by providing a quality service of information, signposting and advocacy. **JOB DESCRIPTION** **POST**:Lead Young CarersSupport Practitioner **REPORTS TO**: Operations Manager **GRADE & SALARY**: £24,850.00 (FTE) **HOURS**: 29.6...


  • Kendal, Cumbria, United Kingdom James Cropper Paper & Packaging Full time

    Job Summary:The Production Chemist / Technical Specialist is a diverse and interesting role providing technical support to colleagues, customers, and suppliers. This position involves taking projects from laboratory development work through to machine trials, prioritizing and progressing day-to-day laboratory work to deliver a first-class service to internal...


  • Kendal, United Kingdom Reed Full time

    Reed Business Support are seeking an experienced and skilled Administrator to join our clients growing team in their Technical & Planning Department. This is a great opportunity to become part of a dynamic company that has been established for over 30 years. The role is based on the outskirts of Kendal, due to the location use of your own transport is...


  • Kendal, Cumbria, United Kingdom Reed Full time

    Reed Business Support are seeking an experienced and skilled Administrator to join our clients growing team in their Technical & Planning Department. This is a great opportunity to become part of a dynamic company that has been established for over 30 years. The role is based on the outskirts of Kendal, due to the location use of your own transport is...


  • Kendal, United Kingdom Reed Full time

    Reed Business Support are seeking an experienced and skilled Administrator to join our clients growing team in their Technical & Planning Department. This is a great opportunity to become part of a dynamic company that has been established for over 30 years. The role is based on the outskirts of Kendal, due to the location use of your own transport is...


  • Kendal, Cumbria, United Kingdom James Cropper Paper & Packaging Full time

    About James Cropper PLCJames Cropper is a leader in the global market for innovative materials, specializing in paper and packaging solutions. With a legacy that spans over 175 years, we pride ourselves on our international presence and commitment to sustainability.Role OverviewThe Technical Specialist position within our Paper and Packaging Technical...


  • Kendal, Cumbria, United Kingdom James Cropper Paper & Packaging Full time

    About James Cropper PLCJames Cropper is a leader in the global market for innovative materials, specializing in paper and packaging solutions. With a legacy that spans over 175 years, we pride ourselves on our international presence and commitment to sustainability.Role OverviewThe Technical Specialist position within our Paper and Packaging Technical...


  • Kendal, Cumbria, United Kingdom James Cropper Full time

    About the RoleJames Cropper, a global leader in advanced materials and paper products, seeks a skilled Technical Specialist to join their Paper and Packaging Technical division.This diverse and interesting role involves providing technical support to colleagues, customers, and suppliers, with a focus on new product introduction, laboratory work, and...