Service Designer

3 months ago

Cardiff, United Kingdom Companies House Full time

**Details**:
**Reference number**:

- 291020**Salary**:

- £42,991 - £51,000**Job grade**:

- Senior Executive Officer- DDaT Senior Lead**Contract type**:

- Permanent**Business area**:

- CH - Digital Services**Type of role**:

- Digital
- Project Delivery
- Other**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Wales, CF14 3UZAbout the job

**Job summary**:
Companies House has a well-established User Centred Design team within our DDaT directorate which includes a team of interaction designers, service designers, content designers, user researchers and performance analysts. Our services are critical for the UK economy and as an organisation we are committed to making them as user friendly and inclusive as possible.

We are looking for an experienced Service Designer to join the team who will lead on mapping our service flows and working with stakeholders to identify the most user centred solutions.

Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 Days Annual Leave, 8 Bank Holidays and 1 Privilege Day as well as enrolment into the Civil Service Pension Scheme with a contribution rate averaging 27%.

At Companies House, hybrid working is about achieving an effective balance between working in the office and working from other appropriate locations. Our approach to hybrid working provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. We are currently attending the Cardiff office a minimum of one day a week.

**Job description**:
As our digital ambition is to move towards a service led organisation, we are currently in the process of mapping out the end-to-end user experience to move towards a simple and intuitive design that meets the needs of all our users and delivers the objectives of the Economic Crime Act.

As a service designer, they’ll be advocates of user needs and the GOV.UK Service standard. This role will be critical in mapping the as is user experience, highlight user pain points and explore how we can solve the whole problem for users. By bringing together key stakeholders, they’ll aim to ensure that there is a common understanding of our service design challenges for both digital and non-digital user journeys and engage with product, technical, policy, and communications teams to explore different solutions.

At this role level, you will:

- act as an advocate of user needs and service design, and influence the delivery of services to ensure that these user needs are met
- work with a multi-disciplinary team, including service managers, product managers, content designers, interaction designers, user researchers, performance analysts, and technical, policy and operational colleagues
- have responsibility for service design across complex services, ensuring services solve the whole problem for users and meet both user needs and policy intent
- lead on the development of design concepts for services, making best use of common component design patterns from across government, and iterating based on research, analytics and user feedback
- provide expertise to the team on accessibility requirements and inclusive design
- help identify high level needs and epics to influence the product roadmap and how the backlog is prioritised
- map the experience of users and highlight areas where it can be improved
- explore ways of simplifying complex end-to-end processes for digital and non-digital journeys
- identify design challenges and explore ways of solving them using best practise across government
- understand and work within constraints to deliver the most user-friendly solution to users
- promote the value of service design across the organisation

**Person specification**:
**Skills needed for this role level**
- experience of working in an agile environment with multidisciplinary teams
- experience of using different methods of telling the user stories
- experience of having difficult conversations with stakeholders and trying to influence their decision making based on user needs
- expert knowledge of the GOV.UK Service standard, GDS Design System, and the milestones of each delivery phase according to the Service Manual
- expert knowledge of the discipline of service design including mapping user experience and writing personas for multiple audiences
- experience of leading and developing others and growing a community of practice
- expert knowledge of the GOV.UK Service Standard and Service Manual
- an awareness of the GOV.UK Design system and the GOV.UK Style guide
- experience of working

  • Service Designer

    3 months ago

    Cardiff, United Kingdom Yolk Recruitment Full time

    **Service Designer - Remote Working - Salary up to £47,000** **The Opportunity** Yolk Recruitment is proud to be an exclusive recruitment partner for an arm's length body of the Welsh Government to recruit a Service Designer who can design and iteratively improve user-focussed services. Our client works with public sector organisations across Wales to...

  • Service Designer

    6 days ago

    Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full time

    About This OpportunityWe are seeking a skilled Service Designer to join our team at Admiral Insurance Plc. As a Service Designer, you will play a key role in shaping the future of our product offerings and enhancing our competitive edge in the global market.Key ResponsibilitiesApply strategic thinking to ensure the best end-to-end outcome for end...

  • Service Designer

    5 days ago

    Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full time

    About This OpportunityWe are seeking a skilled Service Designer to join our team at Admiral Insurance Plc. As a Service Designer, you will play a key role in shaping the future of our product offerings and enhancing our competitive edge in the global market.Key ResponsibilitiesApply strategic thinking to ensure the best end-to-end outcome for end...

  • Service Designer

    3 months ago

    Cardiff, United Kingdom Admiral Insurance Plc Full time

    Overview of UK Holistic UK Holistic is a programme of work sponsored by the Group CEO, designed to join the dots for Admiral customers across our Portfolios and set of products, as well as bringing new products to market using modern agile methods. The aim is to create the optimal customer experience for our customers, adding and measuring value at...

  • Service Designer

    3 months ago

    Cardiff, United Kingdom Capgemini Full time

    **The job on offer**: **We are looking for a straight thinking Service Design Consultant to join the award-winning Digital Experience team within Capgemini.** **This role is dynamic and hands-on. You will be expected to support our delivery through user-centred design methods: translate user needs, business objectives, and technology capabilities into...

  • Building Services Design Engineer

    1 month ago

    Cardiff, Cardiff, United Kingdom Human Capital Solutions Full time

    We are currently seeking a creative Mechanical Design (HVAC) Design Engineer to join an award-winning and innovative, employee owned MEP & Sustainability consultancy in London.They have developed a reputation for delivering unique, innovative and integrated Building Services Solutions and typically work on projects such as theatres, museums, galleries,...

  • Designer

    3 months ago

    Cardiff, United Kingdom Sigma3 Kitchens Ltd Full time

    **About Us** Sigma 3 (Kitchens) Ltd - Established in 1975. Sigma 3 is a leading manufacturer and retailer of quality kitchens & bedrooms with 6 showrooms across Wales & England. We pride ourselves on our reputation for excellent quality products and service as well as our close relationships with customers. We are looking for a driven and enthusiastic...

  • Senior Mechanical Design Engineer

    2 days ago

    Cardiff, Cardiff, United Kingdom Energi People Full time

    About the RoleEnergi People is seeking a highly experienced Senior Mechanical Design Engineer to join our team in Cardiff. As a key member of our design team, you will be responsible for managing medium to large-scale projects and individual engineering tasks for various clients across different sectors.Key ResponsibilitiesProject management of mechanical...

  • Senior Mechanical Design Engineer

    2 days ago

    Cardiff, Cardiff, United Kingdom Energi People Full time

    About the RoleEnergi People is seeking a highly experienced Senior Mechanical Design Engineer to join our team in Cardiff. As a key member of our design team, you will be responsible for managing medium to large-scale projects and individual engineering tasks for various clients across different sectors.Key ResponsibilitiesProject management of mechanical...

  • IT Service Design

    2 months ago

    Cardiff, Cardiff, United Kingdom Fruition IT Full time

    Fruition IT are proud to be supporting Care Quality Commission as they look to recruit a number of key positions into their technology team.CQC play a crucial role in the UK health and social care sector, ensuring health and social care services provide people with safe, effective, compassionate, high-quality care and they encourage care services to improve...

  • Electrical Design Engineer

    2 days ago

    Cardiff, Cardiff, United Kingdom Calibre Search Ltd Full time

    Job Summary:This is an exciting opportunity for an Electrical Design Engineer to join a well-established multi-disciplinary consultancy in Cardiff. The successful candidate will be responsible for designing and implementing electrical systems for various projects, including industrial recycling plants, rail infrastructure, commercial new builds, and swimming...

  • Electrical Design Engineer

    2 days ago

    Cardiff, Cardiff, United Kingdom Calibre Search Ltd Full time

    Job Summary:This is an exciting opportunity for an Electrical Design Engineer to join a well-established multi-disciplinary consultancy in Cardiff. The successful candidate will be responsible for designing and implementing electrical systems for various projects, including industrial recycling plants, rail infrastructure, commercial new builds, and swimming...

  • Design Engineer

    2 months ago

    Cardiff, Cardiff, United Kingdom Turner Lovell Full time

    Location: Manchester, UK (Hybrid, working from home available) Start Date: ASAP Rate: per hour (outside IR35) Duration: 12 Months Key words: Principal Engineer, HVAC, Hot and Cold Water Systems Building Services, Design Engineer, Dilaux, Amtech, and Hevacomp Turner Lovell are Recruiting for a Principal Design Engineer, (Building Services) to join their...

  • Content Designer

    3 months ago

    Cardiff, United Kingdom Companies House Full time

    **Details**: **Reference number**: - 358904**Salary**: - £27,663 - £29,470- - A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- Band C National**Contract type**: - Permanent**Business area**: - CH - Digital Services**Type of role**: - Digital - Information Technology - Knowledge and Information...

  • Content Designer

    3 months ago

    Cardiff, United Kingdom BJSS Full time

    This is an exciting opportunity to become part of SPARCK. We're a small, but rapidly growing team, who lead transformation projects with top tier clients, formulate research and innovation ventures and collaborate with the brightest minds in Digital. There's no typical SPARCK project but to give you a flavour, in the last 6 months we've been conducting...

  • Interaction Designer

    1 month ago

    Cardiff, United Kingdom Companies House Full time

    Job summaryAt Companies House, we have a well-established User-Centred Design team within our Digital and Technology directorate, which includes a team of interaction designers, service designers, content designers, user researchers and performance analysts. Our services are critical for the UK economy, and as an organisation we are committed to making them...

  • Digital Designer

    22 hours ago

    Cardiff, United Kingdom Next-Link Full time

    Must HavesSolid understanding of best UI and UX practices and principlesProficiency in responsive web design and accessible design principlesExpertise in design softwareincluding Sketch and Adobe Creative Suite (IllustratorInDesignPhotoshopetc.)Proven ability to see projects through from conception to deliveryMinimum of 3 years of design experienceAbout the...

  • Digital Designer

    16 hours ago

    Cardiff, United Kingdom Next-Link Full time

    Must HavesSolid understanding of best UI and UX practices and principlesProficiency in responsive web design and accessible design principlesExpertise in design softwareincluding Sketch and Adobe Creative Suite (IllustratorInDesignPhotoshopetc.)Proven ability to see projects through from conception to deliveryMinimum of 3 years of design experienceAbout the...

  • Digital Designer

    2 weeks ago

    Cardiff, United Kingdom Next-Link Full time

    Must HavesSolid understanding of best UI and UX practices and principlesProficiency in responsive web design and accessible design principlesExpertise in design softwareincluding Sketch and Adobe Creative Suite (IllustratorInDesignPhotoshopetc.)Proven ability to see projects through from conception to deliveryMinimum of 3+ years of design experienceAbout the...

  • Design Director

    6 days ago

    Cardiff, Cardiff, United Kingdom Walker & Sloan Ltd | Certified B Corp Full time £65,000

    Job Title: Design Lead**Job Summary:**We are seeking an experienced Design Lead to join our team at Walker & Sloan Ltd | Certified B Corp. As a Design Lead, you will be responsible for developing and managing design strategies to ensure project success.Key Responsibilities:Develop and manage design strategies to ensure project successCoordinate with...