Service Designer

6 months ago

Cardiff, United Kingdom Capgemini Full time

**The job on offer**:
**We are looking for a straight thinking Service Design Consultant to join the award-winning Digital Experience team within Capgemini.**

**This role is dynamic and hands-on. You will be expected to support our delivery through user-centred design methods: translate user needs, business objectives, and technology capabilities into world-class services for leading companies and government.
**Your role**:
**You will need to be comfortable facilitating workshops with senior stakeholders, managing and undertaking research with users and express your ideas and insights using personas, prototypes, user journeys and service blueprints.**
**Evaluating existing services in terms of usefulness, usability, content and accessibility**
**Working with clients to understand their needs, communicate how our team can help them and design a solution to realise their ambition**
**Planning and conducting behavioural in-context user testing and document the findings**
**Providing evidence-based recommendations to the client and internal team and turn insights into opportunities for cost reduction, revenue generation or other business value**
**Facilitating workshops with stakeholders, users and technical team to drive consensus around the service vision**
**Giving support and leadership to the delivery team to take a holistic service design approach**
**Helping drive the Experience Design team’s vision and direction
**Your profile**:
**As an experienced member of the team, you will make a positive impact on the quality of our offer by delivering the service design activity on critical projects. You will also help mentor and support other members of the team and contribute to the development of our strategy.**
- **Experience working with government - delivering within the Government Service Standard and managing GDS assessments is highly desirable**:

- **Experience planning, conducting and analysing outputs from user research**:

- **Degree preferred within a design-related or HCI/Usability/Cognitive Psychology discipline**:

- **Experience in working within an Agile manner within a commercial environment. Ability to work collaboratively within multi-disciplinary teams, multi-vendor teams**:

- **Keen to learn, evolve, and continually challenge yourself and the way you do things. Good project case studies/portfolio (web-link or PDF) outlining your contribution towards each project (all submissions treated with the strictest confidence)**

**Why capgemini is unique**:
**We realise a Total Reward package should be move than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.**

**At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.**

**Get the future you want**:
**Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want.**

**About capgemini**:
**Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

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