Trainee Housing Adviser

2 weeks ago

Bristol, United Kingdom Housing Matters Full time

**JOB DESCRIPTION**
Job title: Trainee Housing Adviser
Location: Housing Matters (Bristol), Easton, BS5
Accountable to: Senior Housing Adviser
Hours and leave: 1 FTE / 35 hours per week

25 days + Bank Holidays
Flexible and remote working available.

Benefits: Employer pension, Cycle to Work scheme, Employee Assistance
Programme, Maternity/Paternity Leave, yearly backdated inflationary pay increase

**Salary**: £23,620
Contract: Fixed term for 12 months

**Who we are**

Housing Matters, formerly known as CHAS (Bristol), is a specialist housing advice, support and advocacy charity based in East Bristol.

**Our vision**

Our vision is a society where everyone has a place they’re happy to call home.

**Our mission**

We are experts in housing advice, support and advocacy, here to help the people of Bristol and beyond navigate the path to a safe and secure home. We aim to find unique, long-term solutions for our clients, whatever their needs.

**Our values**

People First - Informed - Dedicated - Inclusive - Resourceful

**Role Summary**

Our Trainee Housing Advisers are expected to use their time as a trainee to gain all the knowledge and expertise needed to become an expert Housing Adviser. This is a one-year training programme, you will join our expert housing advice team and receive thorough training in both housing law and legislation, as well as more general training on how to be a well-rounded and skilled adviser. Alongside your training you will pick up casework and direct client work under the supervision and mentorship of our Senior Housing Adviser.

**Responsibilities**
- With the support of the supervisor, respond to enquiries and carry a caseload of clients, providing information, advice, practical help, advocacy and appropriate onward referrals.
- Work closely with partner agencies; referring clients for specialist advice and joint working to progress cases.
- Offer a client-centred, holistic approach to promote the best outcome for the client.
- Maintain accurate and up-to-date records of enquiries and casework, using case monitoring software and database.
- Work alongside staff, volunteers, interns and trustees of the charity.
- Engage with and contribute to the development of the advice service as the charity grows.
- Support community outreach to engage a wider audience within the community.
- Work within Housing Matters policies and procedures, including equal opportunities, health and safety and confidentiality.

**Personal Specification**

**Essential**
- Basic knowledge and understanding of homelessness and housing issues.
- Basic understanding of the advice and voluntary sector
- Experience of working under pressure and achieving individual targets
- Excellent written and verbal communication skills, with the ability to liaise effectively and positively with a wide range of individuals and organisations.
- Excellent attention to detail and ability to maintain accurate records.
- Ability to work both as part of a team and on own initiative.
- Ability to prioritise and manage own workload and time to meet targets and deadlines.
- Enthusiastic, flexible and confident approach to work
- Commitment to the mission, vision and values of Housing Matters

**Desirable**
- Education to degree level, or equivalent relevant qualification, or training and experience in a relevant role
- Experience of working with vulnerable people
- Experience of delivering presentations and/or training
- Experience of training and/or supporting volunteers
- Knowledge of complex legal issues related to housing and homelessness, welfare benefits or financial capability and debt issues.
- Experience of using electronic case management systems
- Experience of consistently maintaining data protection and confidentiality

Your covering letter should include answers to the following questions:

- Why do you want to work for Housing Matters?
- What interests you about this role specifically?
- What value do you think you can add to the team?

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £23,620.00 per year

**Benefits**:

- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

Work Location: Hybrid remote in Bristol

Application deadline: 04/09/2023

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