Lead Administrator

4 weeks ago

Lincoln, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

To assist in and manage the production of accurate, high quality clinical correspondence, often of a distressing and emotional nature, including letters, Mental Health Act reports, memoranda and other documents, many of which are non-routine, as required using audio/copying typing and word processing systems. To develop and create reports using computer software To ensure a full and efficient secretarial, administrative and clerical service is provided to all Managers, Consultants and clinical teams. To manage the provision of a welcoming and professional reception to visitors to the service both by phone and face to face. To deal face to face with clients seeking further help/information and to be aware of the needs of service users and deal in an appropriate manner with the users who are occasionally hostile, abusive and aggressive.

Deal with queries raised by patients, relatives, GPs or other healthcare professionals internally and externally to the hospital. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments, where there are barriers to understanding due to the nature of the client group. Through training and dissemination of information, ensure that record keeping within the Service complies with government legislation and Trust Records policies delivered through ad hoc training and dissemination of relevant information. To have a thorough knowledge of administration and information collection and reporting procedures and to be able to manage the information requirements of the service within own sphere of responsibility.

To identify and improve data collection and improve the accuracy and validity of information, using some analytical skills and disseminate information to the management team in an appropriate manner. Use of electronic Systems as regards functions that have been assigned to the post. Recognise the importance of maintaining strict confidentiality in self and administration team members in respect of information regarding patients, business and staff and adhere to governance policies and the Data Protection Act and taking any relevant action. Clinical Audit provide and assist in the provision of medical audit data.

Introduce and implement new policies and procedures in relation to the smooth running of the service and to be part of the service steering group. To comply with Health and Safety Policies, reporting all accidents and incidents to the appropriate manager. To recruit, Manage and supervise members of the admin team in accordance with policy ensuring that they undertake mandatory training and supervision and participate in the appraisal process. The post holder is to ensure that they do likewise as required by the Trust and to partake in initiatives for personal development.

To have a devolved budget for the purchase of equipment and stationery and to act as authorised signatory for same as identified by the Head of Service and ensure stock of such is monitored and purchased accordingly. To Act as Records officer and ensure clinical records are managed in accordance with the Records management policy To act as building administrator, ensuring compliance with the Health and safety policy

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