Customer Service Advisor

3 days ago


Brighton, United Kingdom Travail Employment Group : Burgess Hill Full time

**Customer Service Advisor**

Up to £25,000, Brighton (Stanmer Park), 5 days in 7 on a rota, hours between 6am & 8pm, Hybrid working for some shifts, 20 days holiday + bank holidays, pension, free parking

**The Role**

An excellent opportunity has arisen for a Customer Service Advisor to join our client, a fast-growing facilities management business based in Brighton. Working as part of a small Helpdesk team, and reporting into the Operations Manager, you will be responsiblefor handling client enquiries in relation to their commercial maintenance issues and providing a first-class service in this business-to-business environment.
- Handling inbound calls from clients with property maintenance issues, queries or complaints
- Log information from all interactions into the central system accurately
- Make outbound follow-up calls to customers and third-party technicians where necessary
- Provide administrative assistance where necessary

**Requirements**:
We would expect the successful Customer Service Advisor to be able to demonstrate two years experience working in a customer-centric role. You will be a confident communicator with a positive attitude and be able to work in a high-volume environment. Youwill be comfortable using computers and have experience using Outlook, Word and Excel. The role would suit someone with call-centre experience who maybe wants to work in a smaller, more personal environment.

**Company Information**

The Company are a fast-growing, well-established business who provide facilities services to a range of corporate clients. They are situated in a gorgeous Grade 1 Listed Building in Stanmer Park and have the rare perk of Free Parking in Brighton.

**Package**
- Up to £25,000 DOE
- Monday to Sunday - 5 in 7 days, typically one weekend in 8, on a shift rota, flexibility is required (shifts typically are 06:00 - 15:00, 08:00 - 17:00,, 09:00 - 18:00, 11:00 - 20:00).
- Home working on early and late shifts (after full training)
- Free parking
- Pension
- Overtime available
- Excellent Training
- Progression opportunities internally and with wider company group
- 20% discount in on-site café



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