999 Ambulance Dispatcher

Resource Dispatcher

**Base**: Coxheath Emergency Operations Centre

**Hours**: Full-time 37.5 hours per week

**Training programme**:

- 2 weeks full time (7.5 hours per day unless otherwise stated)
- Plus 15 mentoring shifts over a 10 week period various shifts
- Has a ‘must’ attend policy, with no annual leave being permitted during this period.
- Comprises of classroom and observing and mentoring periods within the working environment.
- Is designed to fully support full transition to Resource Dispatcher independently.

What have you done today? Today, I saved a life

When you ring 999 your call goes through to one of our two Emergency Operations Centres (EOCs). That call often then needs someone to send the appropriate response and decide what operational resources should be sent to emergency incidents.:
We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment.

Please be aware, while this post will begin in Coxheath by early 2023 we expect to move into new premises in Bredgar Road, Gillingham. This new multi-purpose ambulance centre will comprise of a Make Ready Centre - a vehicle preparation system which sees specialist teams of staff employed to clean, restock and maintain the Trust’s fleet - and our 999 EOC East and NHS 111 IUC operations teams, currently based in Coxheath and Ashford, on the upper two floors of a modern, open-plan office complete with training, rest and wellbeing facilities.

This is a really positive, cooperative change whereby we will be operating Field Operations, 999 and our 111 services from the same building - we will be only the second Ambulance Trust in the country to unite both our 999 and 111 services in this way.