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Event Technology Coordinator

3 months ago

London, United Kingdom First Global Management Services, Inc. Full time

**Building A Brand Starts With a Story**

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognised as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group.

Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today.

And our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible.

**A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals. **At FIRST, you'll find:

- A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported.
- Creative teams that enjoy challenging work with an ability to make an impact on those around them.
- An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive.

**What You Would Get To Do**:
FIRST is seeking a bright, tech-savvy fast learner to join our team as an **Event Technology Coordinator**. This entry-level role will have the opportunity to learn alongside our experts and will be responsible for supporting the larger Event Technology team with event website builds, registration and delegate management, hotel reservations management, virtual platform work, reporting and data analysis, and onsite and remote event-day support.

**Your Contributions**
- Develop, build, and manage event registration websites and event-related communications
- Assist team in creation of timeline, deliverable list, and communications plan
- Input content into registration website platform
- Support in thoroughly testing all functionalities of the registration website and process
- Build, test, and deploy various types of communications in registration platform
- Assist team with delegate management
- Monitor event inboxes and assist invitees with event and registration related queries
- Input and modify attendee data as required
- Assist with attendee reporting and analytics
- Generate reports such as registration, dietary lists, hotel rooming lists, travel manifests
- Maintain consistent and accurate data
- Work within mobile app and hybrid platforms to develop and manage simple-yet-customized event-related apps
- Assist team in creation of timeline, deliverable list, and communications plan
- Input content into mobile app or hybrid platform
- Support in thoroughly testing all functionalities of mobile app or hybrid platform
- Provide on-site or day of troubleshooting support
- Support on-site registration
- Support the team with on-site check in and delegate help desk
- Assist with Management of pre-printed or on-demand name badges

**What We Are Looking For**
- Undergraduate degree required
- Prior experience with event platforms such as Cvent, SpotMe, or any other registration or mobile app platforms is preferred
- Excellent Microsoft Excel skills required
- Prior experience in Data Coordination, Delegate Management, and Event Technology including entry level meeting planning and coordination is preferred
- Strong attention to detail required
- Ability to manage multiple projects simultaneously
- Highly motivated, able to work independently
- Exhibit strong work ethic, patience and a winning attitude
- Strong oral and written communication skills
- Customer focus and approachable demeanor
- Excellent time managements skills
- Independent and critical thinker with keen sense of judgement
- Quick and strategic problem solver

ADMINISTRATION & GENERAL
- Strict and accurate adherence to company's time tracking policies and systems
- Flexible and willing to work long hours (evenings, weekends) and travel 20-30%
- Work on ad hoc requests from clients as required
- Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings

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