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Customer Administrator

7 months ago

Maidenhead, United Kingdom Haulfryn Head Office Full time

Our Haulfryn family has an exciting opportunity for a **Customer Administrator **to join our** **Support Office Team. The Customer Administrator will be responsible for the accurate administration and delivery of all owner related tasks including contract administration, bulk checks, mail shots and filing.

**Why Join Us**
- Competitive salary
- Bonus scheme
- 30 days holiday (including Bank Holiday allowance) increasing up to 35 days with service (pro rata for part-time)
- Company Sick Pay
- One Day Paid Volunteering Day
- Massively discounted holidays at any of our UK holiday parks
- Free Leisure Club Membership
- 25%-50% off food and drink, leisure activities at qualifying park outlets
- Contributory Pension Scheme
- Life Assurance/Life Cover
- Online, high street and leisure discounts
- Employee Assistance and Wellbeing Program
- Cycle to Work Scheme
- Eye Test Vouchers for VDU users
- Team Member of the Month reward
- Refer a Friend Reward
- Training and Development Opportunities

**What Will You Do**
- Deal with day to day queries from parks and customers
- Check sales paperwork to ensure accuracy and completeness of sales
- Manage the contract administration process and deals with any queries
- Process owner account changes ensuring compliance with contracts and legislation
- Generate and distribute bulk annual mail shots/communications
- Administer monthly address and insurance checks
- Files and archives relevant documents
- Support and improve process changes within the business
- Supports Commercial Support Team with duties such as bulk billing runs, mail shots, year-end stock takes and so on - including on park or out of the office if required

**What Will You Bring**
- Experience of contract law and management
- Strong communication and inter-personal skills with the ability to work effectively and collaboratively with team members and external parties
- Ability to handle and resolve customer complaints and comments.
- Highly analytical with attention to detail and well-developed problem solving skills
- Negotiating skills
- Ability to use Microsoft Office products proficiently, in particular MS Excel, MS Word and MS Outlook
- Experience with other MS products such as MS SharePoint, MS Teams, MS Business Central and MS PowerPoint will be beneficial.
- Full driving licence with own vehicle

**Who We Are**

We are a family-owned business who started with a single holiday park in Abersoch, North Wales. More than 85 years later, we now have over parks in some of the most stunning locations from the exclusive Warren in Abersoch to our family holiday resort at Edgeley Holiday Park, Guildford, within touching distance of London and across to the peaceful residential Willows Riverside Park in historic Windsor.

We believe what differentiates us from other parks are our:

- Family values and a real community feel
- Really special, beautiful locations
- Warm and friendly team that make it feel like home
- How we nurture the nature around us

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