Head of Facilities Management

2 weeks ago

Warwick, United Kingdom Midcounties Co-operative Full time

**About the Role**: Your Coop are looking for a Head of Facilities Management to join our society. We’re a unique multi-sector group operating in Food, Childcare, Travel, Post Office and Utilities, meaning you will get a breadth of experience in a collaborative and fast-moving organisation. No two days will ever be the same

At Your Coop, you will be part of business that puts people at the heart of everything they do. What makes us different?

The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference.

We’re proud to be owned by our members, and we’d love to be owned by you.

As a Head of Facilities Management, you will:

- Own and implement innovative solutions and ideas to improve the service to the Society.
- Proactively maintain and develop asset and premise condition through planned and reactive maintenance, compliance management and capital investment programmes.
- Develop and maintain positive strategic relationships with the Exec and COOS to deliver a first class FM service. Consider synergies between the trading business and how Property can support this whilst creating value and/or efficiency.
- Own the day-to-day supplier management relationship to drive long-term value, quality, and innovation.
- Control and manage day to day FM budget in like with period and annual expenditure requirement budgets. Present capex submissions to the key stakeholders across the Society.
- Lead, grow and develop a team of 5 directs delivering a customer centric, business partnering, service.
- As the main property interface with the trading business, the provision of excellent customer service will underpin and reinforce the added value the property department will provide to the Society.
- Develop a forum across the Society and in line with business developments, to promote collaborative cross-functional working, process innovation to improve asset performance and procurement processes
- Development and implement a maintenance audit function which will contain measurement of contractors performance, quality of completed maintenance and overall audit review
- Ensure central compliance programme is supported in line with current legislation and compliance requests, this will require you to challenge and lead legislation and property compliance conversations across the Society.
- Develop and implement KPIs to effectively manage and measure the performance of the internal FM team, consultants, contractors and suppliers. Provide detailed reports as required on activity and performance to ensure continued high levels of quality of finish, value for money and delivery within program.

**About You**:

- Deep understanding of the theory and execution of FM transformation programmes/strategy and at least 10+ years’ experience in Facilities Management for a multifaceted occupier/landlord.
- Property, construction, town planning, business or accounting degree, or significant knowledge of the built environment and asset maintenance.
- Relevant industry training/qualifications for Health and Safety (IOSH minimum), CDM, Petrol Passport and statutory compliance categories.
- Experience in creating agile operating models and ensuring that these align to group, business unit and ESG strategies.
- Significant experience of managing a budget, running a cost centre and forecasting capital requests whilst balancing multiple conflicting priorities.
- Demonstrable history of maintaining assets in a fast-paced environment, balancing speed of delivery with commercial value. Knowledge of Residential Property Management (Section 20 process advantageous).
- Extensive experience of conducting estate wide surveying programmes and utilising captured data to shape strategic and financial decisions.
- Proven history of capturing, maintaining, and using robust asset data to shape planned asset replacement programmes.
- Knowledge of procuring, mobilising, and managing CAFM systems to drive consistency, efficiency and automation into ways of working.
- Outstanding relationship management and influencing skills across all business levels, including at executive level, with courage to challenge appropriately and champion new ideas.
- Proven track record of excellent team leadership and development of diverse, field based, teams.
- Excellent communicator with the ability to galvanise teams across the Society to influence both behavioural and process changes.
- Strong familiarity of writing technical specifications, contract tenders and briefing documents, handovers and performance reviews and the management of snagging.
- Up-to-date knowledge of the statutory legislation governing the building industry and legislation within the retail and childcare nursery settings.
- Extensive knowledge of procurement methods and contract types, and driving commerc

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